Description of the function
The room service attendant relies on the establishment’s catering service. His main duty is to take orders from guests for food and beverages.
He must in particular:
- Take orders for food and beverages by telephone or by collecting the order card left by guests at the door of their room
- Transmit the orders to the kitchen or bar
- Prepare the trolley table or cabaret that will be used to serve
- Transport the orders to the guest’s room and serve
- Ensure customer satisfaction
- Tour the floors to collect dishes, trolleys and cabarets left in the corridors by the guests
The room service attendant can develop into a job of food and beverage service attendant, host, head waiter, restaurant supervisor or other supervisory positions in the restaurant field
No prior experience is required. Many employers require a high school diploma (DES) as well as experience in a similar job.
- Sense of customer service
- Interpersonal skills and versatility
- Organizational skills
- Attention to detail
- Bilingualism an asset
This job has a variable schedule depending on the hotel’s occupancy and the tourist season. It can require working evenings, weekends and holidays. Work can be under pressure at peak times.
Like any other function working in the tourism industry, compensation varies according to the experience of the employee, the company’s situation and the job itself.