Hotel Night Auditor

Job summary

Oversee overnight front desk operations, including guest check-ins and check-outs, reservations, inquiries, and courteous service. Reconcile daily transactions, prepare end-of-day reports, verify charges and payments, monitor safety, respond to guest issues, and maintain a welcoming lobby while coordinating shift handovers.

Job details

Company Description Quality Inn is part of the Quality brand, which focuses on providing affordable stays that help guests connect with people and create meaningful travel memories. Guests enjoy “Value Qs,” including comfortable premium bedding, hot breakfast, and friendly service designed to support both relaxation and productivity. The brand serves business travelers, weekend guests, and vacationers with practical amenities and consistently competitive rates. With nearly 2,000 hotels open worldwide, Quality Inn offers team members the opportunity to be part of a recognized, guest-focused hospitality brand. Role Description The Hotel Night Auditor at Quality Inn in Leamington, ON is a full-time, on-site position responsible for overseeing front desk operations during overnight shifts. Daily tasks include checking in and checking out guests, answering inquiries, handling reservations, and providing courteous service to ensure a positive guest experience. The Night Auditor reconciles daily financial transactions, prepares end-of-day reports, verifies room charges and payments, and addresses any billing discrepancies. Additional responsibilities include monitoring hotel security and safety procedures, responding to guest issues or emergencies, and ensuring that the lobby and front desk areas remain clean and welcoming. This role collaborates with other hotel team members to ensure a smooth transition between evening and morning shifts. Qualifications Customer service and hospitality skills, including the ability to interact professionally with guests, resolve concerns, and maintain a positive, welcoming demeanor. Basic accounting and cash-handling skills to reconcile daily transactions, balance reports, and manage payments accurately. Front desk and administrative skills, such as using hotel reservation systems, managing check-ins/check-outs, and handling phone and email inquiries. Attention to detail and organizational skills to verify charges, maintain accurate records, and follow established procedures. Strong communication skills, both written and verbal, and the ability to work independently during overnight shifts. Reliability and time-management skills, including consistent attendance for night and weekend shifts as needed. Previous hotel or customer service experience is preferred; experience with night audit or basic bookkeeping is an asset. High school diploma or equivalent required; additional training or education in hospitality or accounting is beneficial.

What you’ll do

Oversee overnight front desk operations, including guest check-ins and check-outs, reservations, inquiries, and courteous service. Reconcile daily transactions, prepare end-of-day reports, verify charges and payments, monitor safety, respond to guest issues, and maintain a welcoming lobby while coordinating shift handovers.

Requirements

Requires a high school diploma or equivalent, customer service and hospitality skills, basic accounting and cash-handling ability, and front desk or administrative skills. Strong communication, attention to detail, organization, reliability, and the ability to work independently overnight are required; prior hotel or customer service experience is preferred, and night audit or bookkeeping experience is an asset.

Listed skills

• Customer service · Preferred
• Cash handling · Preferred
• Financial Reconciliation · Preferred
• Front Desk Operations · Preferred
• Attention to detail · Preferred
• Organization · Preferred
• written communication · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Hospitality
• Basic Accounting
• Cash Handling
• Financial Reconciliation
• Front Desk Operations
• Hotel Reservation Systems
• Guest Check-In and Check-Out
• Administrative Skills
• Attention to Detail
• Organization
• Written Communication
• Verbal Communication
• Problem Resolution
• Time Management
• Hotel Security and Safety

Job areas

• Hospitality
• Customer Service & Support
• Finance & Accounting
• Security & Safety
• Administrative

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