Head Bartender

Job summary

Supervise food and beverage operations during assigned shifts by setting priorities, ensuring work quality, and coordinating employees. Promote safe work practices and maintain high service standards while supporting daily operations.

Job details

Come... Enjoy... Work in a fast paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career. Position Overview Under the direction of the Director of Food and Beverage, the Supervisor is responsible for all departmental operations during a prescribed shift. The work is typified as a casual hands-on supervisory position and includes establishing priorities, ensuring work quality and coordinating the activities of employees on shift that day. The Supervisor is required to take all necessary precautions to protect the safety and health of workers and ensure that safe work practices are developed and adhered to. Education And Experience 2-3 years experience in a lead role or supervisory capacity with practical hands on knowledge and experience in all facets of Food & Beverage operations. Specific Hotel food and beverage operational experience would be an asset. Proven experience in leading and motivating a team of service employees is also required. Emphasis on Point of Sale programming, inventory control and beverage cost practices and procedures are required. Training in Outlook Express, PowerPoint, Microsoft Office (Word and Excel) is an asset. Must posses a valid Alberta ProServe Knowledge, Skills And Abilities Excellent interpersonal and communication skills are required in order to promote, maintain and deliver impeccable service standards at all times. Must have customer service experience and well-developed leadership skills. Able to work in high stress environments (work load, conflict situations, etc). Ability to maintain their composure even when dealing with angry or demanding patrons Accustomed to work in a team and independently. Accurate and clear, concise reporting. Must be able to stand for long periods at a time. Must be able to work in a variety of shifts. We thank all applicants, however, only those considered for an interview will be contacted.No phone calls please. Priority will be given to Tsuut'ina Nation members.

What you’ll do

Supervise food and beverage operations during assigned shifts by setting priorities, ensuring work quality, and coordinating employees. Promote safe work practices and maintain high service standards while supporting daily operations.

Requirements

Requires 2–3 years of lead or supervisory experience, hands-on knowledge of food and beverage operations, and experience leading and motivating service teams. Applicants must have a valid Alberta ProServe certification and strong customer service, communication, leadership, and operational skills; hotel experience and Microsoft Office training are assets.

Benefits

• Benefits
• Career Growth Opportunities

Listed skills

• Customer service · Preferred
• Inventory Control · Preferred
• Microsoft Excel · Preferred
• Reporting · Preferred
• Microsoft Office · Preferred
• Team Leadership · Preferred
• Microsoft Word · Preferred
• interpersonal communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Food And Beverage Operations
• Team Leadership
• Employee Supervision
• Customer Service
• Interpersonal Communication
• Point Of Sale Programming
• Inventory Control
• Beverage Cost Control
• Conflict Management
• Workplace Health And Safety
• Reporting
• Microsoft Office
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Outlook Express

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support

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