Front Desk Housing Associate, Full Time

Job summary

The Front Desk Housing Associate serves as the primary point of contact for camp residents and coordinates with departments like housekeeping and maintenance. They are responsible for maintaining accurate resident data, managing room availability, and completing daily management reports.

Job details

The responsibility of the Front Desk/Housing Associate is to be the first point of contact for all initial inquiries by the clients and associates needing to be directed to services within the unit. Essential Duties and Responsibilities: * Provide hospitality reception services to the camp residents. * Coordinate with other camp departments, such as housekeeping and maintenance to ascertain all rooms are clean and well maintained. * Ensure data stored in the system is current with respect to resident information, resident requests, room availability, check in/checkout information, as well as housekeeping/maintenance work orders. * Complete daily and period reporting for management and client. * Perform other administrative duties and functions as required. Qualifications: * Diploma in hospitality and hotel management is an asset * Minimum 2 years of customer service and reception experience in a fast-paced demanding environment * Exceptional customer service attitude and experience * Proven time-management and organization skills * Excellent communication and interpersonal skills * Proficiency in MS Office (Excel, Word, PowerPoint) * Previous remote camp work in Food & Support Services is an asset Position Requirements: * Pass a Drug & Alcohol Test * Shift: 12hr/Day (Monday to Thursday. Tuesday & Wednesday are split shifts) * Rotation: 14 Days on/14 Days off * Local applicants preferred ESS Canada is committed to building meaningful partnerships with Indigenous communities and supporting inclusive employment opportunities. Consistent with our Indigenous community partnership commitments and voluntary employment equity initiatives, qualified Indigenous applicants (First Nations, Métis, and Inuit) may be given preference in the hiring process. Such applicants are invited to voluntarily self-identify and may be required to confirm a claim of Indigenous identity during the hiring process.

What you’ll do

The Front Desk Housing Associate serves as the primary point of contact for camp residents and coordinates with departments like housekeeping and maintenance. They are responsible for maintaining accurate resident data, managing room availability, and completing daily management reports.

Requirements

Candidates must have at least 2 years of customer service or reception experience and proficiency in MS Office. A diploma in hospitality management and previous remote camp work experience are considered assets.

Benefits

• Inclusive employment opportunities

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Organization skills · Preferred
• interpersonal skills · Preferred
• Microsoft Excel · Preferred
• MS-Office · Preferred
• Communication · Preferred
• Reporting · Preferred
• Microsoft Word · Preferred
• data management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Hospitality reception
• Customer service
• Time-management
• Organization skills
• Communication
• Interpersonal skills
• MS Office
• Excel
• Word
• PowerPoint
• Reporting
• Data management
• Employment Equity
• Support Services
• Organizational Skills
• Hotel Management
• Administrative Functions
• Microsoft Excel
• Management
• Housekeeping
• Customer Service
• Interpersonal Communications
• Microsoft Office
• Microsoft PowerPoint
• Time Management

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Energy
• Consulting
• Front Desk Associate
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks

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