Housekeeping Supervisor

Job summary

The Housekeeping Supervisor coordinates daily resort operations, including staff assignments, administrative tasks, and quality control. They also provide hands-on training, coaching, and support to ensure productivity standards and guest satisfaction are met.

Job details

Description: As the Lodging Attendant Supervisor you will play an integral role in the success of the housekeeping department as you will be assisting the day-to-day operations of the division, administrative functions, providing training, support and encouragement for all team members! Essential Functions: • Supervise and co-ordinate the work of the Lodging Attendants & Quality Checkers • Develop & deliver a quality focused training program for Room Attendants & Quality Checkers with regular follow-up and feedback. • Review of stat sheets and approval of incentives. • Ensure quality standards & timelines are communicated effectively and followed. • Prepare for & participate in the delivery of the departments daily morning meetings. • Delivering daily one-on-one coaching • Assist Room Attendants, Quality Checkers in performing duties when required, spending time in the field checking and cleaning to ensure you are current with operational practices. • Recognize, document and discuss with employee when “corrective action” is required in a timely manner. • Develop and train staff in Occupational Health and Safety standards set for the department • Assist with recognition planning and implementation. • Deal directly with resort guest when room issues arise in a professional and positive manner. Experience/Requirements: Completion of High school diploma or equivalent Previous cleaning experience within a resort setting Previous supervisory experience Good oral skills Problem solving & decision making skills Microsoft office experience required Must be highly motivated and lead with proven strength. Able to multi-task, work well under stress and meet targeted deadlines. Must be able to work independently and in teams. Must be able to work flexible shifts, weekends, holidays. Physical Demands: While performing the duties of this job, you are regularly required to sit, stand; walk; climb stairs; use hands to finger, reach; stoop, kneel, and bend

What you’ll do

The Housekeeping Supervisor coordinates daily resort operations, including staff assignments, administrative tasks, and quality control. They also provide hands-on training, coaching, and support to ensure productivity standards and guest satisfaction are met.

Requirements

Candidates should have previous lodging or front desk experience and strong proficiency in Microsoft Office and SMS software. The role requires excellent interpersonal skills, the ability to prioritize conflicting demands, and the capacity to work effectively in a dynamic environment.

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Housekeeping management
• Staff training
• Administrative support
• Scheduling
• Billing
• Payroll approval
• Inventory management
• Data entry
• Conflict resolution
• Microsoft Office
• Excel
• SMS software
• Communication
• Leadership
• Time management
• Customer service

Job areas

• Hospitality
• Management & Leadership
• Administrative
• Customer Service & Support