Supervisor, Housekeeping

Job summary

The Housekeeping Supervisor oversees the cleanliness and safety of guest rooms while training and managing a diverse team of room attendants. They are responsible for assigning tasks, conducting quality inspections, and maintaining effective communication across the hotel departments.

Job details

Supervisor, Housekeeping Department: Rooms Division Employment Type: Seasonal - Full Time Location: Holland America Dawson City Inn Description Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. The Housekeeping Supervisors oversee our guests' home-away-from-home ensuring each space is clean, comfortable, and safe. You’ll assist in training, coaching, and guiding a large, diverse team while supporting safety standards and assisting guests as needed. Finish your day in the afternoon and get out to adventure in the magic of the Yukon. RESPONSIBILITIES Training, coaching, rewarding, and disciplining all employees on aspects of the job. Prepare housekeeping paperwork and divide/assign rooms to room attendants evenly. Radio and phone communications with all hotel staff on any safety or service concerns. Daily inspection of guest rooms and employee housing for quality assurance. Update housekeeping logs throughout the resort and assuring the proper storage of chemicals and cleaning products. Interact and communicate with guests, providing property-specific and local information, answering questions, and communicating concerns to a supervisor, creating memorable moments for our guests. Performs cleaning duties in cases of emergency or staff shortage Issues supplies and equipment to staff when needed. Establishes standards and procedures for the Housekeeping department. Advises Housekeeping Manager and Guest Services of guest rooms ready for service – consistent updates to the team throughout the day. Records data regarding work assignments, staff actions, and health and safety issues. REQUIREMENTS Must be able to lift 50 lbs/23 kgs. Some heavy lifting is required. Valid Driver’s License (not revoked or suspended) with fewer than three moving violations Must pass a pre-employment background check. Minimum age of 18 years is required to reside in company housing, where available. Must be eligible to work in Canada. KNOWLEDGE, SKILLS, & ABILITIES Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment. Ability to work in a fast-paced environment with multiple tasks and external influences. Ability to work independently with minimal supervision while achieving daily goals. Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards. Ability to stand/walk/work on feet for a minimum of 8 hours per day. BENEFITS Travel - FREE CRUISE AFTER YOUR FIRST SEASON! Reward for Referral Program Experience – Of a lifetime! Rewards & Incentives Community Service Employee Activities Professional Growth HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.

What you’ll do

The Housekeeping Supervisor oversees the cleanliness and safety of guest rooms while training and managing a diverse team of room attendants. They are responsible for assigning tasks, conducting quality inspections, and maintaining effective communication across the hotel departments.

Requirements

Candidates must be at least 18 years old, eligible to work in Canada, and possess a valid driver's license. The role requires the physical ability to lift 50 lbs and stand or walk for at least 8 hours per day.

Benefits

• Travel
• Free cruise after your first season
• Reward for referral program
• Employee activities
• Professional growth

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• Training · Preferred
• Quality assurance · Preferred
• Safety Compliance · Preferred
• Communication · Preferred
• Coaching · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Training
• Coaching
• Team leadership
• Quality assurance
• Communication
• Inventory management
• Safety compliance
• Time management
• Problem solving
• Conflict resolution
• Housekeeping operations
• Staff supervision
• Health And Safety Standards
• Lifting Ability
• Valid Driver's License
• Housekeeping
• Cleaning Products
• Customer Service
• Innovation
• Safety Standards
• Quality Assurance
• Referral Marketing
• Time Management
• Teamwork

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Administrative
• Housekeeping Supervisor
• Housekeeping / Environmental Services Supervisor
• Cleaning and Housekeeping Supervisors in Offices, Hotels and Other Establishments
• First-Line Supervisors of Housekeeping and Janitorial Workers

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