Agent, Guest Services/Housekeeping

Job summary

The employee will perform dual duties in housekeeping to ensure clean and sanitized guest rooms and provide customer service by assisting guests with inquiries and local information. They are responsible for maintaining storage areas and communicating effectively with the team to ensure operational success.

Job details

Agent, Guest Services/Housekeeping Department: Rooms Division Employment Type: Seasonal - Full Time Location: Holland America Dawson City Inn Description Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. Do you like to change-up your responsibilities to achieve a more dynamic work environment? Then this is the position for you! This dual position is critical to the success of our daily operations. Employees go from assisting in the Housekeeping department, ensuring that all our visitors have a pristine home-away-from-home, to sharing your backyard with guests as you answer questions, share advice, and provide support within this shared position. Finish your day in the afternoon and get out to adventure in the magic of the Yukon! RESPONSIBILITIES Performs a variety of moderately difficult customer service tasks. Routinely applies knowledge of Company products, services, and policies to provide excellent customer service and generate maximum sales. Assists customers, employees, and management and responds to queries. Ensure all assigned rooms and/or areas are clean and sanitized by the end of the shift. Communicate with supervisors and other team members for service or technical updates, requests, or concerns. Maintain organization for all housekeeping storage areas, ensuring they are clean of clutter and free from cross-contamination. Complete regular projects and deep-cleaning. Interact and communicate with guests, providing property-specific and local information, answering questions, and communicating concerns to the supervisor while creating memorable moments for our guests. REQUIREMENTS Must pass a pre-employment background check. Minimum age of 19 years is required to reside in company housing, where available. Must be eligible to work in Canada. KNOWLEDGE, SKILLS, & ABILITIES Must be able to lift 50 lbs/23 kgs. Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment. Ability to work in a fast-paced environment with multiple tasks and external influences. Ability to work independently with minimal supervision while achieving daily goals. Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards. Ability to stand/walk/work on feet for a minimum of 8 hours per day. BENEFITS Travel - FREE CRUISE AFTER YOUR FIRST SEASON! Reward for Referral Program Experience – Of a lifetime! Rewards & Incentives Community Service Employee Activities Professional Growth HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.

What you’ll do

The employee will perform dual duties in housekeeping to ensure clean and sanitized guest rooms and provide customer service by assisting guests with inquiries and local information. They are responsible for maintaining storage areas and communicating effectively with the team to ensure operational success.

Requirements

Candidates must be at least 19 years old to reside in company housing and must be eligible to work in Canada. The role requires the ability to lift 50 lbs and stand or walk for at least 8 hours per day.

Benefits

• Travel
• Free cruise after your first season
• Reward for referral program
• Employee activities
• Professional growth

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Housekeeping · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Prioritization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Housekeeping
• Sanitization
• Communication
• Organization
• Prioritization
• Time management
• Teamwork
• Problem solving
• Attention to detail
• Health And Safety Standards
• Lifting Ability
• Management
• Customer Service
• Sales
• Innovation
• Operations
• Time Management

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Housekeeping/Guest Service Representative
• Maid / Housekeeping Staff
• Domestic Housekeepers
• Maids and Housekeeping Cleaners

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