Guest Services Agent - Hotel

Job summary

Register guests, assign rooms, manage reservations and group arrivals, and provide information about hotel services and local attractions. Process departures and payments, balance cash, maintain reservation and room records, handle calls and clerical tasks, and assist guests with special needs.

Job details

Overview Languages English Education No degree, certificate or diploma Experience No experience (will train) On site Work must be completed at the physical location. There is no option to work remotely. Work setting Hospitality industry Hotel, motel, resort Responsibilities Tasks Register arriving guests and assign rooms Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Provide customer service Experience and specialization Computer and technology knowledge Multi-line switchboard Word processing software Central reservation system (CRS) Spreadsheet Internet Additional information Security and safety Criminal record check Transportation/travel information Own transportation Work conditions and physical capabilities Attention to detail Fast-paced environment Standing for extended periods Work under pressure Personal suitability Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Judgement Organized Reliability Team player Benefits Health benefits Dental plan Health care plan Other Benefits Free parking available Learning/training paid by employer

What you’ll do

Register guests, assign rooms, manage reservations and group arrivals, and provide information about hotel services and local attractions. Process departures and payments, balance cash, maintain reservation and room records, handle calls and clerical tasks, and assist guests with special needs.

Requirements

No degree, certificate, or diploma is required, and no prior experience is needed because training will be provided. The role calls for customer focus, dependability, strong communication and interpersonal skills, flexibility, organization, reliability, and the ability to work under pressure and stand for extended periods.

Benefits

• Dental Plan
• Health Care Plan
• Free Parking
• Employer-Paid Learning and Training

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Attention to detail · Preferred
• Payment Processing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Registration
• Room Assignment
• Reservation Management
• Guest Check-In and Check-Out
• Payment Processing
• Cash Balancing
• Customer Service
• Telephone Switchboard
• Central Reservation System
• Word Processing
• Spreadsheet Software
• Internet
• Emergency Procedures
• Written Communication
• Oral Communication
• Attention to Detail

Job areas

• Hospitality
• Customer Service & Support
• Administrative

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