Front Desk- Remote Workplace, Wawa ON

Job summary

Welcome guests, assist with their needs, provide directions and information, book reservations, and process cash and credit card transactions. Respond to calls and emails, coordinate resolution of guest concerns, and work with other departments to ensure a seamless guest experience.

Job details

Job Description Aramark Remote Workplace Services are hiring for Front Desk Clerk for a remote lodge near Wawa, ON. H The Front Desk Clerk is responsible for ensuring guest satisfaction by assisting with guest needs, booking reservations, act as a point of reference for guests who need information and resolving or escalating any guest concerns or issues. Responsible for oversight or delegation of responsibilities within the guest services operation. Organization and good time management skills are a must. Applications that do not have resumes attached, will not be considered. Comprehensive benefit packages are offered. Transportation is provided out of Thunder Bay & White River, ON; travel allowance is available for some areas that are further away. Rotation are 2 weeks on site/2 weeks off site. Please note all candidates considered for hire will be required to successfully pass a pre-employment D&A test and criminal background check Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. Job Responsibilities Greet and provide customer service to guests while anticipating their needs Supply guests or travelers with directions, travel information, and other information such as available services and points of interest. Book reservations, rentals, and coordinate registration Operate a register and/or software system to complete cash and credit card transactions. Answers phone calls and emails and delivers messages as needed. Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc. Coordinate resolution of guest concerns Communicates closely with all departments to ensure a seamless guest experience. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Previous guest services experience required Previous cash handling experience preferred Demonstrates excellent customer service skills Demonstrates interpersonal and communication skills, both verbal and written Demonstrate organizational skills, accuracy, and attention to detail Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

What you’ll do

Welcome guests, assist with their needs, provide directions and information, book reservations, and process cash and credit card transactions. Respond to calls and emails, coordinate resolution of guest concerns, and work with other departments to ensure a seamless guest experience.

Requirements

Previous guest services experience is required, while previous cash-handling experience is preferred. Candidates should demonstrate excellent customer service, verbal and written communication, interpersonal and organizational skills, accuracy, and attention to detail.

Benefits

• Comprehensive Benefits Package
• Transportation Provided
• Travel Allowance

Listed skills

• Customer service · Preferred
• Cash handling · Preferred
• written communication · Preferred
• Organization · Preferred
• Time management · Preferred
• Accuracy · Preferred
• Attention to detail · Preferred
• interpersonal skills · Preferred
• coordination · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Services
• Customer Service
• Reservation Booking
• Cash Handling
• Cash and Credit Card Transactions
• Guest Concern Resolution
• Verbal Communication
• Written Communication
• Organization
• Time Management
• Accuracy
• Attention to Detail
• Interpersonal Skills
• Phone and Email Communication
• Coordination

Job areas

• Hospitality
• Customer Service & Support
• Administrative

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