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- Employment type
- Full-time
- Experience level
- Mid-level · 2+ years
- Minimum education
- Professional degree
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Mid-Senior level
Job summary
Develop and implement hotel operating policies and business plans, recruit and supervise staff, and manage training, performance reviews, and work schedules. Oversee front desk duties, budgets, marketing, maintenance, and guest concerns, including assistance for guests with special needs.
Job details
Overview Languages English Education College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience 3 years to less than 5 years On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities Tasks Develop and implement policies and procedures for daily operations Recruit and hire staff Supervise staff Conduct performance reviews Conduct training sessions Perform front desk duties Prepare budgets and monitor revenues and expenses Prepare marketing plans Implement marketing activities Arrange for and oversee maintenance activities Enforce policies and procedures Address customers' complaints or concerns Assist clients/guests with special needs Develop and implement business plans Establish work schedules Supervision 5-10 people Benefits Health benefits Dental plan Health care plan Financial benefits Registered Retirement Savings Plan (RRSP) Other Benefits Other benefits Wellness program
What you’ll do
Develop and implement hotel operating policies and business plans, recruit and supervise staff, and manage training, performance reviews, and work schedules. Oversee front desk duties, budgets, marketing, maintenance, and guest concerns, including assistance for guests with special needs.
Requirements
Requires a college, CEGEP, or other non-university certificate or diploma from a program lasting one to two years. Requires three to less than five years of experience; the role supervises five to ten people.
Benefits
- Health Benefits
- Dental Plan
- Health Care Plan
- Registered Retirement Savings Plan (RRSP)
- Wellness Program
Listed skills
- Policy development · Preferred
- Front Desk Operations · Preferred
- Budgeting · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Policy Development
- Staff Recruitment
- Staff Supervision
- Performance Reviews
- Staff Training
- Front Desk Operations
- Budgeting
- Revenue and Expense Monitoring
- Marketing Planning
- Maintenance Coordination
- Customer Complaint Resolution
- Guest Assistance
- Business Planning
- Work Scheduling
Job areas
- Hospitality
- Management & Leadership
- Customer Service & Support
- Marketing
- Finance & Accounting