Night Concierge

Job summary

Provide overnight front-of-house service to residents and guests, manage access, enquiries, bookings, keys, post, and parcels, and maintain a welcoming, orderly environment. Monitor security and life-safety systems, conduct patrols and checks, coordinate contractors, report incidents, and prepare accurate handovers for the day team.

Job details

NIGHT CONCIERGE Rendall & Rittner £33,025 9 Millbank - SW1P 3AN 4 days on, 4 days off 1900 - 0700 DEVELOPMENT DETAILS Set within a grand Grade II listed landmark on the Thames in Westminster, this Berkeley Group conversion brings 201 elegant apartments together with five-star leisure amenities. You’ll work at the heart of a calm, hotel-style environment where residents enjoy a 24-hour concierge, pool, fitness studio, cinema, sauna and private dining spaces. With Westminster Underground a short walk away, the development welcomes an international community of homeowners and renters who value discretion, efficiency and outstanding service. ROLE EXPECTATIONS You will be the overnight front-of-house presence, safeguarding the building while delivering warm, professional service to residents and guests. Most nights you will monitor security and life-safety systems, manage access and parcels, handle enquiries, and ensure the communal areas are pristine and ready for the morning. What Success Looks Like Residents and visitors are greeted promptly and courteously, with issues resolved at the first point of contact wherever possible. The building is secure throughout the night, with diligent patrols and accurate incident reporting. Handovers are crisp and complete, so day teams start fully informed and ready. Amenity spaces are checked, tidied and prepared so they open flawlessly each morning. Contractors and deliveries are supervised safely and with minimal disruption. Records, logs and systems are kept up to date, audit-ready and error-free. How You'll Spend Most Of Your Time Managing the front desk: welcoming residents, answering queries and coordinating bookings for amenities. Conducting scheduled patrols, monitoring CCTV and access control, and responding to alarms. Handling keys, post and parcels using the site systems and maintaining accurate logs. Completing nightly checks of plant rooms, life-safety equipment and communal areas. Liaising with contractors and the on-call team, escalating issues when needed. Preparing thorough written handovers and updating reports before shift end. Who This Role Is For You take pride in delivering calm, attentive service and enjoy being a reassuring presence overnight. You’re reliable, composed under pressure and naturally detail-focused. You communicate clearly, build rapport quickly and handle sensitive situations with discretion. You’re proactive, spotting issues early and following through to resolution. You thrive in a luxury residential setting and understand the expectations of high-end clientele. Experience That Helps Front-of-house or concierge experience in residential, hotel or corporate environments. Familiarity with CCTV, access control and incident reporting systems. Experience managing contractors, deliveries and amenity bookings. Knowledge of health, safety and fire procedures within a building environment. Previous night shift or lone-working experience with strong personal organisation. What We Offer 16 days holiday plus bank holidays Enrolment into the Rendall & Rittner pension scheme Employee assistance programme supporting family, health, money and work Employee referral scheme Team uniform* subject to development Fully funded training and development opportunities Access to discounts across travel, retail, fitness and entertainment About Rendall & Rittner Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. How We Hire Initial conversation with our talent team Interview focused on your service approach, security awareness, communication and problem-solving, and familiarity with concierge systems and building procedures We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. Appointment is subject to a valid DBS check.

What you’ll do

Provide overnight front-of-house service to residents and guests, manage access, enquiries, bookings, keys, post, and parcels, and maintain a welcoming, orderly environment. Monitor security and life-safety systems, conduct patrols and checks, coordinate contractors, report incidents, and prepare accurate handovers for the day team.

Requirements

The role calls for a reliable, composed, detail-focused person with clear communication skills, discretion, and a proactive approach to resolving issues. Relevant experience may include concierge or front-of-house work, security systems, contractor and delivery coordination, building safety procedures, and night shifts or lone working.

Benefits

• 16 Days Holiday Plus Bank Holidays
• Pension Scheme
• Employee Assistance Programme
• Employee Referral Scheme
• Team Uniform
• Fully Funded Training And Development
• Discounts Across Travel, Retail, Fitness And Entertainment

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Front-Of-House Service
• Concierge Services
• Security Monitoring
• CCTV Monitoring
• Access Control
• Incident Reporting
• Building Patrols
• Parcel And Post Handling
• Amenity Bookings
• Contractor Coordination
• Health And Safety Procedures
• Fire Safety
• Written Communication
• Problem-Solving
• Attention To Detail

Job areas

• Customer Service & Support
• Security & Safety
• Hospitality
• Administrative

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