Dental Administrator (Concierge)

Position: Dental Administrator (Concierge) Location: Burlington, ON Clinic: Alton Dental About the Role Full - time - Days, Evenings and Weekends Thank you for considering applying for our Dental Concierge role. We're excited to be hiring for full-time Dental Concierge at Alton Dental. Our Dental Concierge role is unique position for a dental office - this is because we do not operate as a ‘standard’ dental office. We see this role as a service-minded professional who loves a fast-paced environment within a health care setting. This highly important role greets and services our patients from our Care Desk, while also being an integral part of managing our office and supporting our team members. Your Responsibilities Below we’ve listed your formal responsibilities, but other responsibilities may arise. Act as the first point of contact to patients, particularly through welcoming and hosting in-person, over the telephone, and through email, with a view to deliver outstanding customer/patient service. Coordinate appointments, fill vacancies in the schedule and coordinate schedules for practitioners. Manage patient inquiries, complete referrals, liaise with other offices in a clear and concise manner. Communicate recommended treatment plans (for fillings, implants, etc), insurance coverage and resulting out-of-pocket expenses and/or payment plan. Bill patients and their insurance companies and maintain accurate patient accounts. Follow up on outstanding accounts receivable from insurance companies and patients. Maintain patient files, charts, and reports, and enter data into the Electronic Records system. Experience and Skills Required A minimum of one year of experience in an administrative or reception role in a dental clinic Evening and weekend availability is required. The clinic is open 7 days a week and until 9 pm Mon-Fri. Strong organizational and multitasking skills. Excellent interpersonal skills: demonstrated ability to adapt and respond to a variety of patients. Friendly and calm demeanor. Thrive working in fast-paced environments. IPAC certification is not required but considered an asset. #PassionLP

The Dental Administrator acts as the primary point of contact for patients, managing reception duties, scheduling, and patient inquiries. They are also responsible for billing insurance, explaining treatment plans, and maintaining accurate patient records.

Candidates must have at least one year of experience in a dental administrative or reception role. Availability to work evenings and weekends is mandatory to support the clinic's seven-day operating schedule.

• Customer servicePreferred
• interpersonal skillsPreferred
• Accounts receivablePreferred
• CommunicationPreferred
• MultitaskingPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Dental administration
• Reception
• Customer service
• Appointment coordination
• Treatment plan communication
• Insurance billing
• Accounts receivable
• Data entry
• Electronic records management
• Multitasking
• Interpersonal skills
• Communication
• Patient Communication
• Treatment Planning
• Accounts Receivable
• Dentistry
• Interpersonal Communications

• Healthcare
• Administrative
• Customer Service & Support
• Concierge/Administrative Assistant
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week