Front Desk Agent

Original job posting

Register guests, assign rooms, manage reservations and group arrivals and departures, and provide information about hotel services and local attractions. Process payments and cash reports, maintain room and reservation records, follow safety procedures, handle clerical and telephone duties, and assist guests with special needs.

Job details

Overview Languages English Education Secondary (high) school graduation certificate Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Hotel, motel, resort Responsibilities Tasks Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Provide customer service Additional information Work conditions and physical capabilities Attention to detail Fast-paced environment Personal suitability Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Judgement Organized Reliability Team player

What you’ll do

Register guests, assign rooms, manage reservations and group arrivals and departures, and provide information about hotel services and local attractions. Process payments and cash reports, maintain room and reservation records, follow safety procedures, handle clerical and telephone duties, and assist guests with special needs.

Requirements

Requires a secondary school graduation certificate and 1 year to less than 2 years of experience. The role also calls for attention to detail, dependability, strong oral and written communication, flexibility, sound judgment, organization, reliability, teamwork, and a client-focused approach.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• written communication · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• telephone communication · Preferred
• Payment Processing · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Registration
• Room Assignment
• Complaint Resolution
• Reservation Management
• Guest Check-In and Check-Out
• Payment Processing
• Cash Balancing
• Inventory Management
• Emergency Procedures
• Telephone Communication
• Customer Service
• Attention to Detail
• Oral Communication
• Written Communication
• Organization
• Teamwork

Job areas

• Hospitality
• Customer Service & Support
• Administrative