Front Desk Agent

Job summary

Register guests, assign rooms, manage reservations and group arrivals, and process guest departures and payments. Provide information and customer service, handle telephone and clerical duties, assist guests with special needs, and follow safety procedures.

Job details

Overview Languages English Education No degree, certificate or diploma Experience No experience (will train) On site Work must be completed at the physical location. There is no option to work remotely. Work setting Hospitality industry Staff accommodation available Staff accommodation provided Hotel, motel, resort Rural area Remote location Willing to relocate Responsibilities Tasks Register arriving guests and assign rooms Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Perform light housekeeping and cleaning duties Provide customer service Experience and specialization Computer and technology knowledge Spreadsheet Internet Lightspeed Additional information Personal suitability Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Judgement Organized Reliability Team player Resourcefulness Benefits Other benefits Free parking available On-site housing options Other benefits Team building opportunities Wellness program Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Support for newcomers and refugees Participates in a government or community program or initiative that supports newcomers and/or refugees Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.) Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.) Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) Supports newcomers and/or refugees with foreign credential recognition Offers mentorship programs that pair newcomers and/or refugees with experienced employees Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees Does not require Canadian work experience Support for youths Participates in a government or community program or initiative that supports youth employment Offers on-the-job training tailored to youth Offers mentorship, coaching and/or networking opportunities for youth Provides awareness training to employees to create a welcoming work environment for youth Support for Indigenous people Participates in a government or community program or initiative that supports Indigenous people Offers mentorship, coaching and/or networking opportunities for Indigenous workers Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers Facilitates access to Elders who can offer support and guidance to Indigenous workers

What you’ll do

Register guests, assign rooms, manage reservations and group arrivals, and process guest departures and payments. Provide information and customer service, handle telephone and clerical duties, assist guests with special needs, and follow safety procedures.

Requirements

No degree, certificate, or diploma is required, and no prior experience is needed because training will be provided. English is required; the posting also emphasizes dependability, communication, flexibility, organization, reliability, teamwork, and resourcefulness.

Benefits

• Free Parking
• On-Site Housing
• Team-Building Opportunities
• Wellness Program

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Organization · Preferred
• telephone communication · Preferred
• Payment Processing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Registration
• Room Assignment
• Reservation Management
• Guest Check-In and Check-Out
• Payment Processing
• Customer Service
• Telephone Communication
• Clerical Duties
• Light Housekeeping
• Emergency Procedures
• Spreadsheet Software
• Internet
• Lightspeed
• Written Communication
• Oral Communication
• Organization

Job areas

• Hospitality
• Customer Service & Support
• Administrative

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