Hotel Manager

Job summary

Develop and implement policies and procedures for daily operations, supervise staff, and establish work schedules. Prepare budgets, monitor revenues and expenses, enforce policies, and address customer complaints or concerns.

Job details

Overview Languages English Education Secondary (high) school graduation certificate Experience 2 years to less than 3 years On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities Tasks Develop and implement policies and procedures for daily operations Supervise staff Prepare budgets and monitor revenues and expenses Enforce policies and procedures Address customers' complaints or concerns Establish work schedules Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Support for newcomers and refugees Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) Offers mentorship programs that pair newcomers and/or refugees with experienced employees Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees Does not require Canadian work experience Support for youths Offers mentorship, coaching and/or networking opportunities for youth Support for Indigenous people Offers mentorship, coaching and/or networking opportunities for Indigenous workers Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

What you’ll do

Develop and implement policies and procedures for daily operations, supervise staff, and establish work schedules. Prepare budgets, monitor revenues and expenses, enforce policies, and address customer complaints or concerns.

Requirements

Requires a secondary school graduation certificate and 2 years to less than 3 years of experience. English is required, and the role is performed on-site.

Listed skills

• Policy development · Preferred
• Operations Management · Preferred
• Budgeting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Policy Development
• Operations Management
• Staff Supervision
• Budgeting
• Revenue Monitoring
• Expense Monitoring
• Policy Enforcement
• Customer Complaint Resolution
• Work Scheduling

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support