Residential Concierge – Part-Time (Overnight)

Job summary

The Residential Concierge is responsible for monitoring building security, CCTV, and access control systems during overnight shifts. They must also conduct patrols, handle emergency situations, and maintain accurate logs for building management.

Job details

We are seeking a reliable, professional, and attentive Overnight Residential Concierge to join our team at a residential high-rise building in Downtown Vancouver. This position is ideal for someone who is comfortable working independently, demonstrates excellent judgment, and understands the importance of maintaining a safe, secure, and welcoming residential environment during overnight hours. The successful candidate will be an excellent communicator, highly dependable, and capable of responding calmly and professionally to a variety of situations. Key Responsibilities Maintain a professional and attentive presence at the front desk throughout the overnight shift. Monitor building entrances, CCTV, intercoms, and access-control systems. Verify visitor and contractor access in accordance with building security procedures. Conduct scheduled building patrols and inspections of common areas. Identify and promptly report security concerns, maintenance issues, and safety hazards. Respond appropriately to emergencies, alarms, and urgent resident concerns. Provide courteous and professional assistance to residents and visitors. Maintain accurate incident reports, security logs, and shift documentation. Prepare clear and detailed handover notes for the incoming morning team. Communicate effectively with building management and emergency personnel when required. Follow all established building policies, safety procedures, and confidentiality requirements. Qualifications & Skills Exceptional verbal and written communication skills, including the ability to provide clear, accurate reports and communicate effectively in challenging situations. Previous experience in residential concierge services, security, hospitality, or customer service is preferred. Strong observation skills and attention to detail. Excellent judgment, problem-solving abilities, and the confidence to work independently. Ability to remain calm, composed, and professional during emergencies or unexpected situations. Dependable, punctual, and committed to maintaining a consistent overnight presence. Basic computer skills and familiarity with building security systems are assets. Professional, respectful, and service-oriented attitude. What We're Looking For We are looking for someone who is trustworthy, attentive, self-motivated, and an excellent communicator. The ideal candidate understands the responsibility of working independently overnight, takes initiative, follows procedures carefully, and ensures residents feel safe and supported. How to Apply If you are dependable, professional, and take pride in providing exceptional service while maintaining a safe residential environment, we would love to hear from you! Please submit your résumé along with a brief summary of your relevant experience.

What you’ll do

The Residential Concierge is responsible for monitoring building security, CCTV, and access control systems during overnight shifts. They must also conduct patrols, handle emergency situations, and maintain accurate logs for building management.

Requirements

Candidates should possess strong communication skills, attention to detail, and the ability to work independently in a professional manner. Previous experience in residential concierge, security, or hospitality services is preferred.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Security monitoring
• CCTV operation
• Access control
• Incident reporting
• Emergency response
• Customer service
• Communication
• Attention to detail
• Problem solving
• Building patrols
• Professionalism
• Computer skills
• Safety Procedures
• Self-Motivation
• Access Controls
• Alarm Devices
• Building Management
• Customer Service
• Computer Literacy
• Confidentiality
• Incident Reporting
• Problem Solving
• Proactivity
• Security Systems
• Trustworthiness
• Detail Oriented

Job areas

• Security & Safety
• Hospitality
• Customer Service & Support
• Administrative
• Residential Concierge
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges

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