Opens an external site
- Employment type
- Part-time
- Experience level
- Entry, Junior · 0+ years
- Minimum education
- High school
- Posting language
- English
- Working hours
- 40 hours per week
Job summary
The Front Desk Team Member is responsible for providing excellent customer service, communicating with members, and maintaining the cleanliness of the facility. They must also demonstrate the use of exercise equipment and ensure safety and sanitization guidelines are followed.
Job details
Planet Fitness is looking for energetic, enthusiastic Front Desk Team Members who are passionate about health & fitness to join our amazing team. Our Front Desk Team Members enjoy: * Flexible work schedules * Same-day pay * Paid time off * Promotional opportunities * A Free PF Black Card Membership * Go to any gym and bring a guest for free * Includes amenities such as free tanning, hydromassage & total body enhancement * Free CPR & trainer certifications * Retirement savings program with a 4% company match * Free Employee Assistance Program * Health, Dental & Vision Insurance * Life insurance * Short & Long-Term Disability * Volunteer opportunities in your local community * A fun, judgement-free environment * *Some benefits are exclusive to full-time team members Our Mission: We feel a social responsibility to enable all people to enhance their lives through an affordable, high-value, non-intimidating, Judgement Free Zone®. We commit to connecting with each community we serve on a grassroots level by joining our communities with local involvement of our time and financial resources. Planet Fitness is one of the largest and fastest-growing fitness centers in North America. Our environment is engaging, positive, and fun. Essential Front Desk duties: * Communicate with our members and TMs in person, by phone, and in writing. * Follow verbal communication. This includes communication from members, TMs, and supervisors. * Follow written communication. This includes prepared scripts for multiple member services, such as info calls, tours, cancellations, and rate reviews. * Use different types of technology to service members: * Certify in both CPR and AED training. * Perform CPR and use the AED machine. * Use and understand our exercise equipment and be able to demonstrate its use to members. * Cleaning & maintaining restrooms, locker area, showers, Black Card Spa amenities, entry way, club floor, exercise equipment. * Cleaning includes, but is not limited to, mopping, vacuuming, scrubbing, wiping, disposing of trash, and handling chemicals. * Comply with all safety & sanitization guidelines. * Other duties assigned. What we are looking for: * Service-oriented and able to resolve member concerns. * Basic computer proficiency. * Upbeat attitude. * Punctuality and reliability are a must. * Minimum High School Diploma or Equivalent * Initiative and strong communication skills. * Ability to work a flexible schedule, which may include nights, weekends, and holidays. Physical Requirements * Stand and walk for long periods of time. * Talk and hear. * Use of hands and fingers to handle or feel. * Repetitively reach with arms and hands, climb, balance, stoop, kneel, crouch, crawl, bend, and twist. * The employee must occasionally lift, push, and pull objects weighing up to 50 pounds. EEO Statement Impact Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruiting, hiring, career advancement, and all other employment practices.
What you’ll do
The Front Desk Team Member is responsible for providing excellent customer service, communicating with members, and maintaining the cleanliness of the facility. They must also demonstrate the use of exercise equipment and ensure safety and sanitization guidelines are followed.
Requirements
Candidates must have a high school diploma or equivalent and possess strong communication and interpersonal skills. The role requires the ability to work a flexible schedule, including nights, weekends, and holidays, and the physical capacity to perform cleaning and maintenance tasks.
Benefits
- Flexible work schedules
- Same-day pay
- Paid time off
- Promotional opportunities
- Free PF Black Card Membership
- Free CPR & trainer certifications
- Retirement savings program
- Free Employee Assistance Program
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Long-term disability
Listed skills
- Time management · Preferred
- Customer service · Preferred
- Problem solving · Preferred
- Cleaning · Preferred
- CPR · Preferred
- interpersonal skills · Preferred
- Communication · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Customer service
- Communication
- Computer proficiency
- Cleaning
- CPR
- AED
- Problem solving
- Time management
- Interpersonal skills
- Reliability
- Writing
- Enthusiasm
- Customer Service
- Energetic
- Time Off Management
- Verbal Communication Skills
- Employee Assistance Programs
- Cardiopulmonary Resuscitation (CPR)
- Automated External Defibrillator (AED) Certification
- Cardiopulmonary Resuscitation (CPR) Certification
- Punctuality
- Mopping
- Automated External Defibrillator
- Sanitization
Job areas
- Customer Service & Support
- Sports & Recreation
- Retail
- Administrative
- Front Desk Receptionist
- Receptionist
- Receptionists (general)
- Receptionists and Information Clerks