Front Desk Agent

Job summary

Register guests, assign rooms, manage reservations and group arrivals and departures, and process guest check-outs and payments. Handle complaints, provide information about hotel services and local attractions, perform clerical and telephone duties, and assist guests with special needs.

Job details

Overview Languages English Education Secondary (high) school graduation certificate Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Hotel, motel, resort Responsibilities Tasks Investigate complaints and claims Register arriving guests and assign rooms Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Maintain an inventory of vacancies, reservations and room assignments Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Provide customer service Benefits Health benefits Health care plan Paramedical services coverage Financial benefits Group insurance benefits

What you’ll do

Register guests, assign rooms, manage reservations and group arrivals and departures, and process guest check-outs and payments. Handle complaints, provide information about hotel services and local attractions, perform clerical and telephone duties, and assist guests with special needs.

Requirements

Requires a secondary school graduation certificate and 1 year to less than 2 years of experience. English is the stated language requirement, and the role is performed on-site in a hotel, motel, or resort setting.

Benefits

• Health Care Plan
• Paramedical Services Coverage
• Group Insurance Benefits

Listed skills

• Customer service · Preferred
• Payment Processing · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Complaint Resolution
• Guest Registration
• Room Assignment
• Reservation Management
• Group Check-In and Check-Out
• Hotel Information
• Local Area Information
• Payment Processing
• Inventory Management
• Telephone Handling
• Clerical Duties
• Assisting Guests with Special Needs

Job areas

• Hospitality
• Customer Service & Support
• Administrative

More jobs from Hilton Garden Inn Halifax Airport