Front Desk Staff

Job summary

Welcome guests and manage check-in, check-out, reservations, payments, guest records, and inquiries across in-person, phone, and email channels. Coordinate with housekeeping and maintenance, assist with guest requests and concerns, provide local information, and follow hotel service, safety, and security procedures.

Job details

Company Description Hampton Inn & Suites by Hilton Edmonton/West is located in the lively west end of Edmonton, Alberta, close to a variety of shopping, dining, and entertainment options. The hotel offers convenient access to West Edmonton Mall, one of the largest shopping centers in the world, just a 10-minute drive away. Guests can enjoy nearby attractions including a water park, aquarium, and amusement park, making the hotel appealing for both leisure and business travelers. The property is part of the Hilton family of brands, providing a welcoming environment, consistent service standards, and opportunities for team members to grow in hospitality careers. Role Description The Front Desk Staff role is a full-time, on-site position based at Hampton Inn & Suites by Hilton Edmonton/West in Edmonton, AB. This team member greets guests, manages check-in and check-out procedures, and responds to inquiries in person, by phone, and via email. Daily responsibilities include handling reservations, processing payments, updating guest information in the system, and coordinating with housekeeping and maintenance teams to ensure rooms and facilities meet brand standards. The role also involves providing local information, assisting with guest requests and concerns, and maintaining a professional, friendly front desk atmosphere. Front Desk Staff are expected to follow established procedures, adhere to safety and security guidelines, and contribute to a positive guest experience throughout each stay. Qualifications Strong customer service skills with a focus on creating positive guest experiences, including patience, professionalism, and problem-solving abilities. Effective communication skills, including clear verbal and written communication and active listening when interacting with guests and team members. Proficient phone etiquette and receptionist duties, such as answering calls, directing inquiries, and managing guest interactions at the front desk. Basic computer literacy, including comfort with reservation systems, email, and standard office software. Ability to work full-time shifts, including evenings, weekends, and holidays as needed, and remain organized in a fast-paced environment. Attention to detail, reliability, and the ability to follow hotel policies and procedures, including privacy and safety standards. Previous front desk, hospitality, or customer-facing experience is an asset but not required; training will be provided.

What you’ll do

Welcome guests and manage check-in, check-out, reservations, payments, guest records, and inquiries across in-person, phone, and email channels. Coordinate with housekeeping and maintenance, assist with guest requests and concerns, provide local information, and follow hotel service, safety, and security procedures.

Requirements

Strong customer service, communication, phone etiquette, basic computer skills, organization, reliability, and attention to detail are required. Applicants must be able to work full-time shifts, including evenings, weekends, and holidays; previous hospitality or customer-facing experience is an asset but not required, and training is provided.

Listed skills

• Customer service · Preferred
• Guest Relations · Preferred
• Payment Processing · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Guest Relations
• Check-In and Check-Out
• Reservation Management
• Payment Processing
• Verbal and Written Communication
• Active Listening
• Problem-Solving
• Phone Etiquette
• Receptionist Duties
• Computer Literacy
• Organization
• Attention to Detail
• Privacy and Safety Compliance
• Team Coordination

Job areas

• Hospitality
• Customer Service & Support
• Administrative