Front Desk Staff

Job summary

Welcome members and guests, manage check-ins and inquiries, answer and direct calls and emails, process payments, and assist with class and session bookings. Maintain accurate records and an organized front desk and lobby, while coordinating with coaches and management to support a smooth member experience.

Job details

Company Description Grow Fitness Etobicoke is a state-of-the-art fitness facility focused on helping individuals achieve their fitness and wellness goals through consistent effort and support. The center offers personal training, group fitness classes, strength and conditioning programs, and wellness coaching for a wide range of fitness levels. With its signature GRIND room, members can participate in high-energy, performance-driven sessions designed to build strength, endurance, and resilience. The expert team and welcoming community work together to create a motivating environment where members are encouraged to embrace the grind, elevate their wellness, and grow stronger every day. Role Description The Front Desk Staff role is a part-time, on-site position based at GROW Fitness in Etobicoke, ON. This role is responsible for greeting members and guests, answering questions, and providing an excellent first impression of the facility. Day-to-day tasks include managing check-ins, handling membership inquiries, answering and directing phone calls, and responding to emails. The Front Desk Staff will process payments, assist with class and session bookings, and maintain accurate records in the gym’s management systems. This position also supports the cleanliness and organization of the front desk and lobby area and collaborates with coaches and management to ensure a smooth member experience. Qualifications Candidates should possess strong customer service and communication skills to engage members, handle inquiries, and provide a welcoming experience. Candidates should possess receptionist duties and phone etiquette skills to manage incoming calls, check-ins, scheduling, and general front desk operations. Candidates should possess computer literacy skills, including comfort with scheduling software, email, and basic data entry. Candidates should possess reliability, attention to detail, and basic cash-handling skills to manage transactions and maintain accurate records. Previous experience in a fitness, wellness, or hospitality setting is an asset; availability for evenings and weekends is preferred. Ability to stand for extended periods, move around the facility, and work in a fast-paced, member-focused environment.

What you’ll do

Welcome members and guests, manage check-ins and inquiries, answer and direct calls and emails, process payments, and assist with class and session bookings. Maintain accurate records and an organized front desk and lobby, while coordinating with coaches and management to support a smooth member experience.

Requirements

Candidates should have strong customer service and communication skills, receptionist and phone etiquette experience, computer literacy, reliability, attention to detail, and basic cash-handling skills. Fitness, wellness, or hospitality experience is an asset; evening and weekend availability is preferred, along with the ability to stand for extended periods and work in a fast-paced environment.

Listed skills

• Customer service · Preferred
• Organization · Preferred
• Reliability · Preferred
• Attention to detail · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Data entry · Preferred
• Payment Processing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Receptionist Duties
• Phone Etiquette
• Computer Literacy
• Scheduling Software
• Email Communication
• Data Entry
• Reliability
• Attention To Detail
• Cash Handling
• Check-In Management
• Payment Processing
• Booking Assistance
• Recordkeeping
• Organization

Job areas

• Customer Service & Support
• Administrative
• Sports & Recreation