Chef.fe, Marketing et expérience client

Job summary

The Marketing and Customer Experience Lead is responsible for developing and implementing the organization's marketing plan and managing brand positioning across all customer touchpoints. They will oversee multichannel advertising campaigns, digital marketing initiatives, and in-store marketing activities to drive performance and enhance customer experience.

Job details

The Marketing and Customer Experience Lead is responsible for developing and implementing the organization's marketing plan and managing brand positioning across all customer touchpoints. They will oversee multichannel advertising campaigns, digital marketing initiatives, and in-store marketing activities to drive performance and enhance customer experience. Candidates must hold a bachelor's degree in marketing, communications, or a related field and possess at least 10 years of relevant experience. Proficiency in French and English, strong project management skills, and experience in personnel management are required.

What you’ll do

The Marketing and Customer Experience Lead is responsible for developing and implementing the organization's marketing plan and managing brand positioning across all customer touchpoints. They will oversee multichannel advertising campaigns, digital marketing initiatives, and in-store marketing activities to drive performance and enhance customer experience.

Requirements

Candidates must hold a bachelor's degree in marketing, communications, or a related field and possess at least 10 years of relevant experience. Proficiency in French and English, strong project management skills, and experience in personnel management are required.

Benefits

• Five days of personal leave
• Health and dental insurance
• RRSP program
• Employee and family assistance program
• Social activities
• On-site gym
• Performance bonus
• Christmas bonus
• Public transit discount
• Referral bonus
• Four days of additional paid holiday leave

Listed skills

• Data analysis · Preferred
• Team Leadership · Preferred
• Project management · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Marketing strategy
• Brand management
• Digital marketing
• Project management
• Customer experience
• Public relations
• Budget management
• Team leadership
• Multichannel advertising
• Internal communications
• Data analysis
• Promotional material creation
• Strategic planning
• Stakeholder management
• Bilingualism

Job areas

• Marketing
• Customer Service & Support
• Management & Leadership
• Social Services
• Retail

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