Operations Manager, Ess Remote Camps
Working Title: Operations Manager, ESS Remote Camps
Remote Units: AB, ON, QC, SK
Requirements: Pass a Drug & Alcohol Test
New Hire Schedule: Rotation based on business needs
You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.
You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We're in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Imagine working in a place where thousands of people rely on your team to bring out the best in their day. Join us and know you can make it happen by creating a home away from home for our clients. You can make every day more enjoyable simply by serving a nutritious meal, or ensuring a safe living environment, or creating recreational programs for their down time. No matter what role you play with us, it will be an important one.
Why work with ESS Support Services? We are a member of Compass Group Canada, the leading foodservice and support services company. We work with clients in the oil and gas, mining, construction, coastal logging, military and defense sectors. Coverage is as diverse as offshore oil rigs in the Gulf of Mexico, to coastal logging camps in B.C., to construction camps in the Alberta Oil Sands. Facilities are located within drill camps, mining camps, construction camps, pipeline camps, oil and gas installations and correctional facilities.
Job Summary
How you will make an impact
A critical role in the company, the successful candidate will provide leadership and support for all operational activities.
As Operations Manager, you will:
- Reporting to the General Manager, the Operations Manager supports the company's daily catering activities, liaising with all departments as required to ensure every team member has what they need to deliver an exceptional client experience.
- A detail-oriented individual, the Operations Manager oversees and is responsible for ensuring issues with dispatch, food preparation, packing, delivery, and order fulfillment are resolved in a timely, calm and orderly fashion.
- Enforce performance standards and expectations
- Conduct training support to new team members on policies and procedures
- Provide staff with a means to escalate issues through the decision-making process
- Problem solve any issues that arise throughout the day
- Order paper products, beverages, and other goods for the week
- Source new products as required
- Provide support to the dispatchers to assist with packing and problem solving
- Minimize errors that occur during the rushes by supporting staff and stepping in as needed
- Liaise with appropriate kitchen departments for missing food items
- Run errands as required
- Carry out tasks assigned by the General Manager and delegate as necessary
- Ensure all notes and changes are properly relayed to the appropriate person (ie.- items missed, updates to addresses, etc.)
- Ensure the Operations area maintains a cleanly atmosphere
- Delivering orders or food items, as needed
- Provide support to the General Manager for procedural matters
- Contribute towards success of each day by monitoring all the ins and outs of the day
- Forecast busy days or seasons and ensure that there are the proper amount of resources available
- Assist with scheduling, taking into consideration team members availability, strengths; as well as types of orders, as needed
- Complete event books for catered events
- Attend weekly Production Meetings
- Deliver disciplinary action as directed by the General Manager
- Communicate successes and failures of the day to the General Manager
About you:
- A calm and professional demeanour
- A knack for organization and a systems approach to project management
- An excellent track record managing staff in a fast-paced environment
- A connection to food and food culture, and a recognition of the role food plays in bringing delight, comfort and joy when successfully integrated into an event experience
- A passion for excellence
- A desire to grow and learn through experience
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.