Who are we?
Serefin Experiences is a young and energetic company delivering exceptional client service. In continuing to build an inclusive workplace where everyone feels valued and appreciated, we are growing our dynamic team by recruiting and retaining the most talented people. Our environment is reflective of our commitment to fostering our corporate values of
Collaboration - We work as one team to delight our customers and build strong relationships, that last.
Integrity - We conduct ourselves with the highest level of honesty and transparency and place a premium on clarity and focus.
Leadership - We are empowered to take the initiative – to proactively deliver on our partners unique needs and help drive our company’s growth.
Ownership - We are personally accountable for our actions and, as professionals, are proud to deliver on our commitments.
Creativity - We provide innovative, flexible solutions that lead us, and our partners, into the future.
Community - We value each other and work together to have a positive impact on the world around us.
Fun - We create a culture that attracts great talent, welcomes diversity, and brings enjoyment into the workplace.
What is the opportunity?
We are currently seeking a Travel Sales and Service Advisor to join our Contact Centre who will work remotely. This exciting and challenging role is the first point of contact for customers’ inquiries through various communication channels such as voice and email. You will provide our clients’ customers an exceptional level of service offering accurate and timely responses in adherence to internal call quality standards. Making outbound calls may be required as well. Our ideal candidate is a team player with excellent verbal and written skills and superior communication, organizational and multi-tasking skills who thrives in a fast-paced high-volume setting with a genuine enthusiasm for customer service.
The Travel Sales & Service Advisors are responsible in providing expert travel advice for inbound and outbound calls and emails for our North America clients.
The focus of this role to successfully manage each call and email, confirming travel reservations and maximizing revenue at every opportunity. Travel Sales will represent Serefin Experiences Client portfolio with highest levels of customer service standards, skill and adherence to expectations set by the business.
What will you do?
What will you need to succeed?
What is your day going to look like?