Sr. Manager, Retail Omni Channel Management, Tim Horton
About Restaurant Brands International:
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
Our Opportunity:
Restaurant Brands International is looking for a Senior Manager, Retail Omni-Channel Management, TH, Canada. Omni-Channel Management encapsulates two business-critical priorities for our Retail Channel team: (i.) leading the Calendar & Sales Planning function across both the Brick & Mortar (restaurant) channel and the eCommerce channel; and (ii.) leading the New Product Introduction (NPI) project management function to ensure successful execution of all Retail programs & products.
To achieve these priorities, the Senior Manager, Retail Omni-Channel Management, TH, Canada is a strategic partner and cross-functional leader that works with Ops, Supply Chain, National Marketing, and Retail Category teams in advancing priority projects that help us achieve ambitious sales, traffic, and profitability goals.
Roles and Responsibilities:
- Create & manage both the Retail Brick & Mortar (In-Restaurant) + Ecommerce Marketing Calendar to achieve SSS, SST, and profit targets over ~24+ months of runway
- Set annual sales objectives for the Retail business using historical sales trends, test market data, and broader TH business objectives to build bottom-up targets
- Lead the cross-functional omni-channel NPI process for Retail by building project management roadmaps to track & drive execution of all Retail initiatives, including all National B&M promos, Test Markets and Ecommerce programs
- Conduct analysis on sales & inventory sell through across channels to optimize calendar plans, advocate for inventory buys/replenishment, mitigate liability risks, and grow restaurant profitability
- Collaborate closely with Marketing Analytics on forecasts and inventory buys, while partnering on promo performance reporting & business insights
- Partner with National Marketing Calendar & IMC teams to identify calendar planning synergies, while advocating for Retail POP/media support & placements
- Track and report KPIs/MBOs to leadership and identify opportunities with ongoing sales & supply plans to continuously strengthen the Retail calendar
- Manage the Retail Ad Fund budget, track ongoing initiatives & spending, and lead the annual Retail Team budget setting process
- Other duties as assigned
Required Skills:
- Post-secondary degree with 3-5 years of relevant experience
- Excellent project management skills; PMO or Six Sigma experience highly valued
- Highly organized and motivated with a desire to outperform
- Ability to influence cross-functional stakeholders at all levels, manage ambiguity, and meet timelines
- You’re resilient and thrive in a fast-paced environment with ability to drive projects forward with a sense of urgency and thoughtfulness
- Strong acumen in data analysis, conceptual and quantitative problem solving to form and share data-driven recommendations
- Advanced skill in Microsoft Excel, PowerPoint, and Monday.com
- Strong teamwork, communication, and interpersonal skills
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.