Manager, Operations

What is the opportunity?

We're looking for an enthusiastic candidate to fill our Manager, Operations role. With responsibilities spanning local and company-wide initiatives, this role will support RBC Borealis managing operational programs & processes across multiple offices and playing a leader role in overseeing key organizational initiatives. As a member of the team, you will be joining a group that believes in being bold & curious, so we are looking for someone who is driven, eager to make an impact, and thinks outside the box!

Your Responsibilities Include:

• Manage day-to-day operations of three offices in Toronto & Waterloo, prioritizing the operating efficiency of the office, including facility management, ordering supplies & groceries, and iterating on existing operating processes;

• Create and foster the employee experience by owning event management & execution, communications to employees, and proactively anticipating needs;

• Support organizational planning initiatives and processes, such as annual & quarterly planning cycles and OKRs;

• Manage key culture and experience initiatives and processes that support the development of a high performance culture, such as on/off boarding and Town Halls;

• Create strong relationships with stakeholders across RBC Borealis to ensure program objectives are aligned to needs of the organization;

• Develop and deliver clear communications, stakeholder requirements, data collection, and program updates;

• Contribute to the development of initiative strategies and execution plans and regularly provide insights to improve the offerings.

You're our ideal candidate if you have:

• 3-5 years experience in program management, administration, or operations;

• Driven, proactive, and results-focused with meticulous organizational, planning and time management skills;

• Passion and experience in delivering exceptional experiences, especially for employees;

• Skilled at building relationships with a view to driving outcomes and business impact;

• Experience with strategic communications planning and execution;

• Strategic, out of the box, and creative thinker who is comfortable with ambiguity and working in a fast-paced environment

• Able to quickly assess problems, prioritize key issues, using data and metrics to provide insight.

What's in it for you:

• Be part of a dynamic and flexible working environment;

• Join a team that thinks progressively and works collaboratively, supporting each other to reach full potential;

• Access a comprehensive Total Rewards Program, including bonuses, flexible benefits, competitive compensation, commissions, and stock options where applicable;

• Benefit from leaders who support your development through coaching and managing opportunities;

• Have the ability to make a difference and lasting impact on a local-to-global scale.

About RBC Borealis:

RBC Borealis, an RBC Institute for Research, is a curiosity-driven research center dedicated to achieving state-of-the-art advancements in machine learning. Established in 2016, with labs in Toronto, Montreal, Waterloo, and Vancouver, we support academic collaborations and partner with world-class research centers in artificial intelligence. Our mission focuses on ethical AI that helps communities thrive, with machine learning scientists performing fundamental and applied research in areas such as reinforcement learning, natural language processing, large language models, deep learning, and unsupervised learning to solve groundbreaking problems in diverse fields.

Inclusion and Equal Opportunity Employment:

RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal/Native American status, or any other legally protected factors. Disability-related accommodations during the application process are available upon request.

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.