Hospitality Manager

Job Summary

The Hospitality Manager, is an onsite leadership role responsible for overseeing the hospitality program at one of our conferencing venues, offering workplace catering and executive committee catering. Reporting to the Hospitality Director, this role ensures seamless event execution, exceptional guest experience, and efficient operations.
As the lead for major and signature events, the Hospitality Manager serves as the primary point of contact within the Events and Conference Center, ensuring top-tier service and operational excellence.

Now, if you were to come on board as our Hospitality Manager, we'd ask you to do the following for us:

• Oversee all food & beverage (F&B) services for the Conference Centre, Workplace Catering, and Executive Committee Catering.
• Lead a team of supervisors, servers, bartenders, and porters, ensuring smooth day-to-day operations.
• Collaborate with the culinary and bookings teams to manage conference center logistics and service execution.
• Managing unit's Health and Safety programme & guidelines with the support of Manager, adherence to legislated mandates, inspection protocols, crisis management, risk mitigation, associate training and communication
• Maintain high standards of floor operations, service quality, and event execution.
• Handle guest service concerns, implement best practices, and ensure compliance with service level agreements (SLAs).
• Build and maintain strong client relationships, delivering exceptional guest experience with high-quality service and menu offerings.
• Act as the primary point of contact for clients in the Hospitality Director absence.
• Serve as the first point of contact for supervisors and team members, managing unit associates.
• Assist with recruitment, hiring, scheduling, and general team administration.
• Oversee food preparation, menu planning, budgeting, costing, and inventory management, including allergen programs.
• Coach and mentor team members, supporting career development and conducting performance reviews.
• Manage financial performance, achieving revenue goals and controlling costs.
• Conduct workplace inspections and WHMIS training to ensure compliance with safety regulations.
• Maintain contract requirements, statements of work (SOW), and SLAs.
• Oversee booking and billing processes, ensuring alignment with annual revenue goals.
• Process weekly payroll.

Think you have what it takes to be our Hospitality Manager? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role:

• Minimum 3+ years of experience in banquet, event, or conference management.
• Certifications required: ProServe, Food Safe, or Basic First Aid.
• Strong knowledge of food and labor cost control.
• Creativity in incorporating trendy food concepts and elevated presentation styles.
• Proven leadership skills, with the ability to motivate, mentor, and inspire a team.
• Highly detail-oriented, with strong collaboration and teamwork abilities.
• Exceptional client relations and guest service skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Culinary skills would be an asset.