Catering Manager

A multi-award winning facility, the Metro Toronto Convention Centre (MTCC) has earned a solid reputation as North America’s leading Convention Centre, and has held over 18,000 events and hosted over 55 million guests since opening for business in October 1984. Covering over 2 million square feet, the MTCC is Canada’s largest convention facility, boasting seven exhibit halls, two large capacity ballrooms, and a beautiful 1,232 seat theatre among its many assets. It also houses 70 fully furnished meeting rooms, and 167,000 square feet of beautifully decorated pre-function spaces.

The MTCC is conveniently connected to Toronto’s Union Station railway and transit station through the Skywalk and is also accessible via the city’s underground PATH system.

MTCC is a Crown Corporation of the Province of Ontario and is proudly governed and led by an executive management team and an independent board of directors comprised of senior private sector business leaders. The mandate of the company is to position the Centre as a world-class destination, while helping to generate economic benefit to the community and at the same time remaining financially self-sufficient.

The Metro Toronto Convention Centre prides itself on its professionalism, responsiveness, and dedication to making every event it hosts memorable for its customers and guests alike.

A full time Catering Manager position has become available in our Food & Beverage Catering department. Reporting to the Director of Catering, you are an enthusiastic, organized, service oriented individual who will manage the day to day operations and functions of all aspects of assigned food & beverage events including direct client and supplier management, food & beverage event planning and revenue forecasting through to the successful completion of the event. This exciting and engaging client focused role is best suited to a highly organized, outgoing, welcoming and collaborative individual. Working both closely with other teams and independently when needed. Flexible hours including some evenings and weekends are required. The ideal candidate has worked in food & beverage and event plan operations and is now ready to expand their skill set within a high volume operation.

Job Description

• Guide clients through the event and food & beverage planning process within the Centre.
• Ability to manage multiple clients with attention to prioritizing competing deadline
• Analyze proposed client programs putting forth recommendations and advice to clients and suppliers to ensure success of assigned events.
• Consult with Chefs on menu design, custom menus, additions, or alterations.
• Ensure that event orders for all functions are prepared and issued to the client and all relevant internal departments in a timely manner.
• Upselling suppliers within the building ensuring the client receives the most out of all services offered.
• Coordinating with contractors to confirm move in/out, step up, power orders and décor set-up.
• Manage all finances related to assigned accounts including forecasting, contract reviews and payment schedules.
• Prepare food & beverage event plans for client events.
• Design floor plans to support assigned food & beverage client events.
• Ensure clarity in all communications with internal and external stakeholders.

Job Skills and Requirements

Education: Hospitality Management Certificate or a Degree in a related field or equivalent industry experience.

Experience: 5 years minimum experience in a catering/special events and client management environment.

• Microsoft Suite (Outlook, Word, Excel) skills are essential. Familiarity with other catering/event management software helpful.
• Detail oriented, with strong organizational and time management skills.
• Demonstrated ability to handle significant number of assigned events while prioritizing clients’ needs.
• Numeracy and financial experience for budgeting and forecasting.
• Ability to understand and manage a wide range of customers and various expectations.
• Flexibility and the ability to solve problems in a variety of circumstances.
• Developed customer service experience essential.
• Adaptability responding to last minute changes and proactive communication with internal departments.

Interested applicants are asked to submit their application online no later than:

April 8, 2024

For a behind the scenes look at how our team helps our customers create successful events, visit our Instagram page:

@lifeatmtcc

Please note: The Metro Toronto Convention Centre is proud to provide employment accommodation during the recruitment process. During any stage of the recruitment process, applicants have the right to request accommodation.