Full Time Shift Supervisor

The Residential Supervisor assists in planning and implementing service delivery for residents in the Correctional Residential Facility (CRF) and Emergency Shelter. The incumbent is responsible as a group/work leader. He/she is responsible for providing direction and checking results, but generally works alongside those supervised. The incumbent supervises full-time, part-time, and/or casual/relief employees across multiple departments during the shift.

• Provide oversight and supervision of front-line staff and the day-to-day operations in accordance with the mission and values of the salvation army.
• Ensure that duties assigned are completed in an appropriate, safe, and efficient manner by the completion of their respective shifts.
• Has input and may participate in the hiring, orientating, evaluating and disciplining of staff.
• During shift, provide support and supervision of staff and assist with crisis intervention, diffusing conflict and problem solving as required to ensure the safety of residents and staff; responds initially to resident grievances.
• Responsible for completing the scheduling of staff to ensure coverage for all vacant shifts, including sick relief, stat and vacation coverage.
• Provide guidance and support services to staff as required.
• Participate in daily shift changes to ensure proper transmission of information from one shift to another.
• Monitor and check logs to ensure the completion of regular security checks.
• Provide statistical and evaluative information to management when required.
• May provide back up support to and or assume functions at front desk area or other program areas as needed.
• Identify staff training requirements and make recommendations regarding staff development for those supervised.
• Provide case management and support to residents as needed.
• Comply with all Niagara region operating standards and contractual agreements.
• Maintain information in strict confidence.
• May schedule and coordinate staff meetings.
• Responsible to work in compliance with the Ontario health & safety acts and regulations.
• Responsible to work in a manner as required by the employer and use the prescribed safety equipment.
• In consultation with the Executive Director and Shelter Manager, provide oversight to WSIB claims and other health and safety matters as required within applicable departments, including supervision of the early and safe return to work program.
• Ensure that proper procedures are followed in the event of a workplace injury or illness, conducting incident investigations when required.
• Participate in all health & safety related accidents and injury investigations.
• Ensure that staff are aware of emergency procedures and are prepared to implement them immediately as necessary.
• Perform other position related duties.

WORKING CONDITIONS:

• This is a permanent full-time position with a minimum of 32 hours per week.
• Normal hours of work: 8:00 a.m. to 4:00 p.m. Saturday and Sunday; 4:00 p.m. to midnight Monday and Tuesday and includes a ½ hour paid meal break.
• The facility is a 24/7 operation and as such the hours of work vary according to requirements of responsibilities.
• Provide supervision to employees working on shifts other than day shifts and adjust hours of work based on requirements of responsibilities - evening and weekend work required.
• Participate in management rotational on-call schedule.
• Some travel is required.
• Ability to lift/move 20 lbs.
• Normal location of work: 184 Church Street, St. Catharine's ON L2R 3E7

• Completed a post-secondary University Degree in social work or equivalent education.
• Non-Violent Crisis Intervention Certification and CPR/First Aid Certification would be an asset or willing to obtain.
• Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:

• Minimum of two (2) years of prior related experience, including experience in a residential setting, experience in supervision, leadership, coaching, and motivating staff and working with marginalized clientele.
• Working knowledge of issues pertaining to homeless Individuals and persons on parole.
• Experience working with a diverse population and an ability to demonstrate a supportive, respectful, and non-judgmental approach to clients.
• Knowledge of and proven ability in linking with community resources.

SKILLS AND CAPABILITIES:

• Maintain information in confidence as required.
• Represent the organization in a professional and engaging manner.
• Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible in the face of change.
• Participate in supervision and performance appraisal process.
• Participate in ongoing professional development and training.
• Strong interpersonal skills and ability to lead coach and motivate staff.
• Effectively interact with managers and staff to create a work environment that is positive and mutually supportive.
• Ability to work as part of a team and independently when necessary, with minimal supervision.
• Must have strong organization and planning skills.
• Strong computer skills including a working knowledge of Microsoft Office.
• Strong oral and written communication skills.
• Self-motivated and disciplined.
• Effective interpersonal skills; ability to manage multiple tasks and meet deadlines; ability to develop and maintain a team environment.
• Be able to obtain Corrections Canada clearance through the Enhanced Reliability Screening process.
• Screening through The Salvation Army Abuse Registry.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.