Guest Experience Representative
March 15 2024
Industries
Arts, Entertaiment, Culture and Leisure
Categories Gambling, Casinos, Reception, Customer Service
Etobicoke, ON • Part time
Our rich history is a big part of who we are. With historic roots dating back over 135 years, Woodbine is steeped in tradition. We have been the engine that drives the Ontario horse racing industry, creating winning experiences for all our guests.
We are also currently on an amazing 20-year journey to ‘build a city within a city’ and transform the largest privately held land in Toronto into one of Canada’s premiere entertainment destinations. This journey will unlock the value of approximately 700 acres of land, leading to job creation and the revitalization of our communities, while enhancing our ability to share the thrill of horse-racing and cementing our place as an entertainment powerhouse.
We also take care of our PEOPLE. Here are some of the things we offer:
Full Group Benefits Plan
Pension
Paid Vacation
Discounts on Food
Ontario Attractions Discount
Free Parking
Opportunities for Advancement
Social Responsibility Initiatives
We need dedicated people to join our cause. Be part of Woodbine Entertainment and get inspired to make work awesome!
Are you interested in pursuing a career in Sports and Entertainment and/or have a passion for creating memorable guest experiences?
Guest Experience Representatives serve as the face and voice of Woodbine Entertainment by building brand recognition, successfully promoting our products and delivering a winning guest experience. The main responsibilities of this job are: delivering on our Brand Promise by creating winning experiences, sharing the fun and excitement of Horse Racing, assisting with the execution of one of Woodbines’ exciting events and providing high energy tours and experiences of Woodbine amenities.
The ideal candidate will have a desire for engaging our guests and supporting their fun every step of the way in a world class racing environment. Success in this role will be demonstrated through your energetic demeanor, creative problem solving, and ability to work in a team and/or independent setting.
What are we looking for:
- Enrollment in an Events, Hospitality & Tourism, Marketing, Sports Management or Hospitality. Post-Secondary program is an asset.
- Minimum of one (1) year experience in a customer facing role.
- Brand Ambassador experience is an asset.
- A outgoing personality, bursting with enthusiasm.
- Forward thinking and able to anticipate guests’ needs
- Strong communication skills and confidence to address large groups
- Must be flexible to work major events and holidays
Diversity, Equity, Inclusion and Belonging
Be Yourself.
We believe differences should be valued and celebrated. By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience that unlocks the potential of our people. Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, we believe everyone has the right to express their ideas, ambitions, and pursue their goals with confidence and integrity. Diversity breeds innovation. We want people to think differently. Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company that shares the thrill of horseracing experiences with the world.
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