Hsr - Bike Patrol

Who We Are:

At Horseshoe Resort, we are a team that loves to serve people, priding ourselves on the service that our colleagues deliver to our guests. Horseshoe Resort is always looking for talented individuals to join our growing team of hospitality professionals and recreation enthusiasts. If you are outgoing, friendly and love adventure and the outdoors, you may be the person we are looking for!

Position Summary:

Bike Patrol is responsible for maintaining safe mountain biking and use of the trails. They make customer service their top priority and are ready to provide first aid to all resort guests if and when required.

Duties & Responsibilities:

• Conduct opening and closing sweeps for safety, marking hazards, repairing safety equipment and documenting findings.
• Ride all trail levels confidently and transport patients safely using appropriate extraction techniques.
• Work in adverse weather conditions, including heat, rain, and rough terrain, for full-shifts.
• Continuously patrol and document trail conditions, making necessary repairs or adjustments.
• Maintain and place signs, fences, and safety devices to ensure rider safety.
• Inspect and maintain medical response equipment, treatment rooms, and rescue gear, following proper cleaning and infection control protocols.
• Respond to and de-escalate conflicts among guests and staff; assist other departments with conflict resolution and security concerns.
• Enforce trail safety rules and guidelines, including the Mountain Bike Responsibility Code.
• Assist with lift evacuations and patient extrication as needed.
• Participate in local search and rescue operations and provide assistance to emergency services when required.
• Maintain a professional demeanor, deliver excellent customer service, and ensure a positive guest experience.

Qualifications:

• At minimum Emergency First Responder, recommended Emergency Medical Responder Professional Responder level courses from recognized training authority (Red Cross, St. Johns Ambulance) or an equivalent or greater qualification ie. AEMCA, ER Nursing etc.
• Must have your own mountain bike.
• Must be an experienced mountain biker capable of riding all trails on the resort and performing safety inspections in off-trail or difficult terrain.

• Strong ability to complete detailed medical treatment reports, accident investigations, and incident documentation.
• Must complete a Vulnerable Sector Check.

Our Commitments to You:

• Supportive Experience - Our goal is to provide our guests with an exceptional experience and we are just as committed to ensuring that your experience is equally exceptional. We strive to create a positive and inclusive workplace where our employees feel valued and heard.
• Value-Added Perks - As part of our team you will enjoy exclusive employee discounts and special offers on accommodations, dining and amenities at any of our affiliated Resorts which include Muskoka Bay Resort and Deerhurst Resort.
• Career Mobility - With multiple properties within the Freed Hotels & Resorts portfolio, we provide opportunities to explore different roles, locations and career paths within the organization, giving you the flexibility and ability to shape your career journey.

Visa Requirements: Must be eligible to work in Canada

The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role, but are intended to accurately reflect principal job elements.