Guest Services & Fleet Manager

Your team and working environment:

Nestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia- host mountain resort of the 2010 Winter Olympics. Located in the spectacular coastal mountain range, Whistler is Canada's premier, year-round outdoor adventure destination- just two hours north of downtown Vancouver. Offering ski-in, ski-out convenience and an on-site championship golf course, Fairmont Chateau Whistler is Whistler's largest conference resort hotel with 519 guestrooms and suites, exceptional dining in five unique outlets and full resort amenities including a slope-side Health Club. Since opening its doors in 1989, this landmark destination has welcomed guests and colleagues to an unforgettable mountain adventure. Join us and start yours today!

Guest Services & Resort Fleet Manager

Showcase your leadership and interpersonal strengths as Guest Services & Resort Fleet Manager, where you will foster an engaged team, maximize operations and ensure exceptional guest service from the moment guests arrive!

Salary Range:

$70,000 to $75,000 per annum

What is in it for you:

• One complimentary meal per shift in our staff cafeteria
• Eligible to participate in Leisure Benefit Package which can be contributed towards ski pass or other lifestyle and wellness initiatives (November through May)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Jasper (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort's Food & Beverage Outlets, Fitness Centre, and Fairmont Chateau Whistler Golf Course
• Automatically added to our resort's Colleague Lifestyle Program which includes access to staff activities and event
• Opportunity to develop your talent and grow within Fairmont Chateau Whistler and over 5,000 properties with Accor

What you will be doing:

• Lead and manage all aspects of the Guest Services department and ensure all service standards are followed
• Handle guest concerns and react quickly, logging and notifying proper areas
• Conduct regularly scheduled departmental meetings
• Manage the departmental expenses and budget
• Manage and preventatively maintain hotel vehicle fleet
• Maintain detailed records of vehicle servicing and inspections
• Ensure condition and cleanliness of vehicles at all times
• Balance operational, administrative and colleague needs
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and Forbes service standards
• Other duties as assigned

Your experience and skills include:

• Previous leadership experience in a similar role required
• Previous department head experience required
• University/College degree in a related discipline is an asset
• Previous PMS experience required
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to focus attention on guests needs, remaining calm and courteous at all times

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living at the Fairmont Chateau Whistler please visit Fairmont Chateau Whistler Careers (whistler-jobs.ca)