Client Experience Professional (Receptionist)

July 30 2021
Industries Accounting, Auditing
Categories Customer Service, Call Centres, Reception, Customer Service
Victoria, BC

Job Type: Permanent
Primary Location: Victoria, British Columbia, Canada
All Available Locations: Victoria

Our Purpose

Be encouraged to deepen your technical skills…whatever those may be.
Build a network of colleagues for life
Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.

If you are someone who enjoys being one of the go-to people in a medium sized office, with a keen eye for detail and the ability juggle multiple priorities – this could be the opportunity for you.

What will your typical day look like?

As a Client Experience Professional you will be responsible for the front of house experience in the Victoria office, spending much of your time at Reception. You will work alongside the other operational professionals to ensure our office delivers to the needs of our staff and our clients. A day could include welcoming a large group of C-suite executives, liaising with security, working with the team to reconfigure furniture for a large event, booking and reviewing meeting and desk space, helping a team member understand a new process, or anything else that may come up!

About the team

You will be working in a tight knit team to deliver an elevated experience for our internal staff as well as the guests we welcome. You will collaborate with your Business Operations colleagues from across the country to help deliver on-site support to the practitioners based in the Victoria office.

Enough about us, let’s talk about you

You are someone who is:

  • Strong in customer service, process and procedures, hospitality and attention to detail.
  • Continuous improvement attitude; ability to suggest and implement best practices, strong and clear communication skills
  • Ability to deal with ambiguity and an ever-changing environment
  • Ability to lift 25 pounds.
  • Comfortable working daily onsite in an office environment.

Our shared values

While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.

Every day, we live our Purpose through the following five shared values:

  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.

The next step is yours

Sound like The One Firm. For You?

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

Apply now! network