Top Prospects Internship Program - 2024.25
The Top Prospects internship program is designed to give university students in their final year of study or recent university graduates an immersive, eight-month look at what it is like to work in the professional sports industry while gaining valuable hands-on experience. Once scouting is complete this off-season, our rookies will join the team for training camp starting on September 3, 2024, and will conclude their terms on April 30, 2025. (Please note that at this time, dates are subject to change.) All internships are onsite at our office, right next to Rogers Arena in downtown Vancouver.
Our Top Prospects interns will be assigned to a core department but will also have the opportunity to work closely with other departments. Internships are available in the following departments:
Business Intelligence
Our Business Intelligence (BI) team works closely with the ticketing, marketing, and partnership departments in the organization. They are responsible for developing reports, analyzing results, providing CRM support, and providing data-driven recommendations to support these departments. Example projects include managing and tracking ticket inventory, survey planning and execution, and fan insight reports. Experience with Excel, SQL, and Python is required for the BI internship.
Communications
The Communications department collaborates with colleagues, industry peers, and media touchpoints to ensure all media requests are handled effectively. The Communications interns will be responsible for setting up media areas on game days, daily media monitoring, collecting statistical and historical data, distributing media credentials, and producing media publications such as game day previews, recaps, and media guides. Communications interns will work game nights as needed and are required to have excellent written communication skills.
Community Engagement & Social Impact
The Community Engagement & Social Impact team aims to connect and engage with our fans and is partnered with community initiatives such as the Canucks for Kids Fund, the Canucks Autism Network, and the Canucks Family Education Centre. They participate in various community events throughout the year and are responsible for minor hockey programs at Rogers Arena and the donation in kind program. Community Engagement & Social Impact interns will also support our Tickets for Kids, Fan Mail, and Fin's Friends programs and will be required to work community events, game nights and weekends as needed. Experience with Excel is required for this internship.
Content
The Content team works closely with the Marketing department to develop content and execute the strategic vision for our website and social media platforms. The Content Intern will take on a technical role, assisting with taking photos at events and practices, editing features for social media, recording team media availabilities, and acting as a production assistant on shoots. Applicants for this internship are required to have experience with Sony cameras and Adobe Creative Cloud experience, particularly in Photoshop, Lightroom, and Premiere and are asked to submit a PDF file or link to their portfolio of work with their application. The Content Intern is required to work game nights as needed and will also support the Abbotsford Canucks and Vancouver Warriors.
Corporate Partnerships
The Corporate Partnerships (CP) Intern will support the Partnership Sales and Marketing teams by collecting data, creating sales and inventory reports, and deriving conclusions from these reports. They will also manage and update the client database and inventory tracker and will support sponsorship innovations and strategies through data analytics, researching and reporting on industry best practices, and working on special projects for the department. The CP Intern will be required to work game nights and partner events as needed.
Event Services
The Event Services intern will be responsible for the planning, execution, and management of small events at Rogers Arena. This includes preparing all required event documentation, reviewing all event reports, and following up on action items. They will also have the opportunity to take on special projects and shadow our Event Managers on planning and managing large scale events like Canucks games and concerts. This intern will be required to work event nights and weekends as needed and will start on August 5, 2024.
Fan Services
The Fan Services department is part of the larger Event Services department and works tirelessly to ensure our fans have the best experience possible at hockey games, lacrosse games, and concerts at Rogers Arena. The Fan Services Intern will assist with a multitude of fan initiatives and programs, including arena tours, the Canucks Kids Club, and event services planning and marketing projects, and with fielding fan inquiries over the phone and by email. The Fan Services Intern will be required to work event nights and weekends as needed and this internship will start on August 5, 2024.
Finance
The Finance Intern will have the opportunity to interact with and shadow senior members of the Finance team and with various departments across the organization. They will be responsible for a multitude of tasks including processing invoices, verifying expense reports, updating balance sheet reconciliation working papers, and completing bank reconciliations.
Game Entertainment
Game Entertainment is responsible for planning and executing in-game features including on-ice contests, in-stand promotions, and concourse activities. This department also creates scripts and organizes special requests for each game so that all entertainment features run smoothly and on schedule. The Game Entertainment Intern will coordinate prizing, props, and equipment, manage groups and special messages, and assist with managing our part-time event staff. They will be required to work game nights as needed.
Graphic Design
Our Designers develop internal and fan-facing creative designs and concepts across a wide range of media, including print, online, social, out-of-home and broadcast. The Design Intern will collaborate with our Creative and Marketing departments to execute ad designs, version out assets and prep files. Proficiency with Adobe Creative Cloud is required. Applicants are required to submit a link to their portfolio of work for review with your application. Only those with an online portfolio will be considered.
Health & Safety
The Health & Safety Intern will work closely with our Event Services team and will be responsible for creating monthly safety focuses for our staff, completing monthly inspections, liaising with St John's Ambulance regarding event first aid, and reviewing safety data. They will also have the opportunity to work closely with our Health & Safety Manager to learn about safety training for staff, assist with new staff safety orientations, and how to create safe work procedures. This internship will start on August 5, 2024.
Information Technology
The Information Technology (IT) department services not just Canucks Sports & Entertainment but all Aquilini Group companies. The IT intern will assist the team in setting up equipment for new employees, monitoring inventory of computer equipment, and providing first-level support to employees on hardware and software issues as they arise. The IT intern will also contribute to special projects for the IT team and will be required to work event nights as needed.
Information Technology - Hospitality
The Hospitality IT intern will have the opportunity to take part in various projects such as the expansion of services in our premium hospitality areas and mobile initiatives. This intern will gain experience in project management, IT troubleshooting, and will experience how technology is used in the hospitality space and drives our fan experience. The Hospitality IT intern will be required to work event nights as needed.
Marketing
The Marketing department leads the development and execution of marketing collateral supporting all of CSE's teams and brands. The Marketing Interns will support marketing campaign development and execution for the Vancouver Canucks, Vancouver Warriors, and Abbotsford Canucks. They will track project progress on Wrike, execute on event emails, and work closely with internal and external stakeholders to deliver on project objectives and support the company's other business units, including ticket sales, membership experience, Canucks For Kids Fund, etc. These internships will start on August 5, 2024.
Material Handling & Logistics
Our Material Handling team is part of our larger Hospitality team and is responsible for all of the purchasing, receiving, tracking, and distribution of food and beverage products in Rogers Arena. The Material Handling & Logistics Intern will take part in strategic operations of our warehouse, including inventory management, tracking of product transfers within Rogers Arena, and maintaining product par orders. They will support with schedule planning and invoice tracking and will be required to work events as needed. This internship will start on August 12, 2024.
Membership Experience
The Membership Experience (MX) Intern will work closely with the Ticket Sales and Membership Experience teams with the goal of providing the best possible service for our members. The MX intern will be responsible for onboarding new quarter season members and the season ticket member of the game program. They will also act as the point person for Vancouver Warriors member benefits and will assist with coordinating events for both Canucks and Warriors members. This intern will be required to work game nights and weekends as needed.
Partnership Marketing
The Partnership Marketing team works in conjunction with our Partnership Sales team, as well as every other department in the company, to bring our corporate partners' visions to life, and are responsible for ensuring all partner activations are executed flawlessly. The Partnership Marketing Intern will assist in bringing activations to life and set up and tear down of activations on event days, including digital activations, in-market contests, and signage. They will also build reports for partners and help coordinate department events and will be required to work game nights as needed.
People
The People team is responsible for all human resources functions, including attracting, developing, supporting, and retaining a team of passionate employees who share our company values. People Interns will participate in a full recruitment and onboarding cycle for new event staff team members and will experience various other HR initiatives such as large venue scheduling, HR systems administration, coordination of employee training, the wardrobe (uniform) function, and other employee engagement activities. People Interns are required to work events as needed and these internships will start on August 5, 2024.
Premium Hospitality
With a current total of over 80 private suites, seven premium venues and a full service catering team in Rogers Arena, our Premium Hospitality team is proud to offer these unique fine dining experiences to our fans. From staffing our restaurants to managing reservations and sales reporting, the Premium Hospitality Interns will provide support to our suites, premium clubs, and catering team including overseeing reservation systems and inventory, and ensuring an exceptional guest experience. The Premium Hospitality Interns will be required to work event nights and weekends as needed.
Premium Sales & Experience
The Premium Sales & Experience Intern will have the opportunity to learn about sales prospecting and will assist with sales forecasting reports, game day reporting and preparation, and sales presentations. They will also work to improve our premium membership experience through assisting with event planning and execution, fulfilling member benefits, and project management of departmental projects. The Premium Sales & Experience Intern will be required to work event nights and weekends as needed.
Quick Service Hospitality
The Quick Service Hospitality team is responsible for all food and beverage operations on the concourses of Rogers Arena, including food stands, bars, kiosks, and hawking operations. The Quick Service Interns will play an active role in event operations and with the department's human resources needs, including interviewing part-time Quick Service job candidates and assisting with onboarding and training. They will also assist with streamlining processes, updating menu boards, IT programming, and sales reporting for the team. The Quick Service Interns will be required to work events and weekends as needed. The start date for these internships is August 12, 2024.
Retail Operations
Our Retail Operations team is responsible for the flow of all products and merchandise sold in Rogers Arena at both games and concerts. The Retail Operations Intern will support with this product flow, merchandising, and improving the fan experience. They will also support our ecommerce business (Vanbase) in launching new products, taking and editing product photos to meet merchandising standards, and posting on social media. The Retail Intern will be required to work event nights and weekends as needed.
Social Media
Our Social Media team works with our Content department to develop content and execute the strategic vision for all social media platforms for all CSE brands and properties. The Social Media Intern will assist in creating content for all the team's social media platforms, engaging with fans, implementing social media trends, creating analytics reports, and attending team events to support with coverage. Applicants for this internship are required to have experience using social media platforms, including Twitter, Facebook, Instagram, Snapchat, and TikTok, as well as Adobe Creative Suite (primarily Photoshop and Premier). The Social Media Intern is required to work game nights and weekends as needed.
The Sportsbar
Part of our larger Hospitality department, the team behind The Sportsbar aim to bring the traditional sports bar experience to the next level by offering guests a high-energy, electric atmosphere to enjoy Vancouver Canucks and Warriors games. The Sportsbar team also develops content and executes the strategic vision for all social media and marketing platforms for The Sportsbar. The Sportsbar Intern will gain event planning experience for external events in the Sportsbar and will oversee a team of hourly Sportsbar ambassadors. Applicants for this internship are required to have experience using social media platforms, including Twitter, Facebook, Instagram, and Snapchat, as well as Photoshop. This intern will be required to work events as needed.
Ticket Centre
The Ticket Centre Intern will assist in the overall daily operations of the Ticket Centre and in supporting the Membership Experience team. Key responsibilities will include working within Ticketmaster systems, supporting Ticket Centre staff, and maintaining the highest standard of customer service. They will respond to fan inquiries over the phone, email, and walk-ups and will be required to work event nights and weekends as needed.
Vancouver Warriors
The Vancouver Warriors lacrosse team's intern will gain valuable exposure to various areas of the business and will provide marketing and community support to our lacrosse team and will oversee multiple community programs, such as the Stick to School and Junior Warriors programs. The Warriors Intern will gain event experience, including preparing for theme nights, organizing autograph sessions, and acting as a player liaison for appearances. This intern will be required to work event nights and weekends as needed.
REQUIRED EXPERIENCE AND QUALIFICATIONS:
- Current university student in their final year of study or recent university graduate in a related field of study
- Strong verbal and written communication skills
- Demonstrated professionalism in presentation, conduct, and reliability
- Strong work ethic and willing to go the extra mile
- Eager to learn and take on new tasks and responsibilities
- A strong understanding of and commitment to uphold our company values of discipline, respect, excellent, attitude, and mindset (DREAM)
- Ability and willingness to work evenings and weekends as required
- All internships are in-person at our offices at Rogers Arena
Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team, starting with our talented Top Prospects.
HOW TO APPLY:
Qualified candidates who are interested in one or more of the above positions are invited to submit their resume by clicking the "Apply Now" button above. You will be asked in the application questions section to list specifically what internships you are interested in. We highly recommend choosing more than one option.
Candidates who are shortlisted for an interview will be contacted directly via email.
The application deadline is May 25, 2024.