Senior Manager, Business Intelligence

Position: Senior Manager, Business Intelligence

Department: Membership, Sales & BI

Reports to: Senior Director, Ticket Sales & Membership Experience

POSITION SUMMARY:

The Senior Manager, Business Intelligence (BI) will lead Canucks Sports & Entertainment (CSE) into an era of data-driven decisions across the enterprise. As the leader of the BI team, this role will set data strategy, build trust across CSE’s leadership team, and work tirelessly to bring data-driven insights to all that we do.

This role will focus on:

• Setting a strategy for using data to drive intelligent decisions and ultimately improve effectiveness and profitability
• Working with leaders from all CSE departments to understand challenges and ensure adoption of data and analytics across the business
• Being a key player in strategy development and decisions by identifying, evaluating, and presenting data and analytics and creating actionable insights
• Building and managing the end-to-end analytics and business intelligence platform for ticket and premium sales, corporate partnerships, marketing, retail, quick service and other departments at CSE
• Driving data driven business decisions amongst CSE business properties and effectively communicating findings and recommendations with department heads on the revenue team
• Working with ticket sales and marketing on paid advertising effectiveness through segmentation, messaging, and testing
• Optimizing pricing for each business segment for CSE, inclusive of ticketing, premium, corporate partnerships, retail, food & beverage, etc.
• Demonstrating quantifiable partnerships value to prospects and current partners
• Creating actionable insights and understandings through the analysis of both quantitative and qualitative data, building recommendations that directly address organizational goals
• Managing a team of analysts and data scientists who provide regular and ad hoc analyses to all relevant internal teams
• Leading full scale analyses to better understand growth trends and business performance
• Staying up to date with all CSE brand studies and fan sentiment research
• Working with other team leaders in the development of new revenue streams and A/B testing of various products and sales strategies
• Coordinating with other NHL Clubs and NHL League staff to ensure access to all relevant data and league trends

WE HAVE:

• A team you can belong to and believe in
• A fun, high energy environment
• An open mind for new ideas
• The opportunity to embark on a career development journey

YOU HAVE:

• Experience in a BI or analytics role with a professional sports team or league
• Proven track record of using data and analytics to drive incremental revenue and meet other organizational goals and objectives
• Proven ability to communicate analytical findings and related strategic recommendations clearly to senior management across different teams and areas of expertise
• Strong quantitative and financial modeling skills, including exposure to SQL and relational databases
• Strong proficiency with Excel, including ability to build complex spreadsheet models, run pivots, macros, v-lookups, and other advanced functions
• Experience with data visualization tools
• Ability to deliver both detail-oriented analyses and strategic recommendations
• Ability to develop analytical approach to issues and questions presented, and to see processes through from issue presentation to strategic recommendation
• A strong understanding of and commitment to uphold our company values of discipline, respect, excellent, attitude, and mindset (DREAM)
• Onsite role at our office in downtown Vancouver

YOU MAY ALSO HAVE:

• Demonstrated ability to design and implement statistical models in Python and R is an asset

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.