OVERVIEW/BASIC FUNCTION:
Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.
RESPONSIBILITIES:
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Clean guest rooms by category priority.
• Use Housekeeping mobile packs with cleaning supplies, amenities and linens to assigned guest room and position securely.
• Use the clock wise or anti clock wise when you start cleaning the room
• Service assigned guest rooms.
• Empty trash containers and ashtrays.
• Remove all dirty terry and replace with clean par to designated layout
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Replace facial, toilet tissue and bathroom amenities in correct amount and location.
• Inspect condition of bathrobes and replace soiled/damaged ones.(put the damage ones away so they will not be mixed with the dirty robes and towels)
• Remove dirty bed linen and make up bed with clean linen.
• If the linen has blood, fluid, make a knot on the sheet and place it in clear plastic bag to be washed and treated separately.
• Replace laundry bags and slips.
• Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack. Check there are no stains on the sheers and drapes, call the housekeeping office to send a houseman to spot clean these areas.
• Dust and wipe down all furniture with clean rags.
• Realign furniture to floor plan.( Do not move the furniture back to its original position if the guest requested that)
• Open all drawers/doors in check-out rooms and remove items left by guest guests inside.
• Check under bed(s), chairs and sofa for debris and remove if present.
• Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor.
• Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.
• Dust pictures, frames and mirrors.
• Remove dust and debris on television, clock radio, remote control and cable box.
• Set correct time on clock; correct TV channel; correct movie rental insert.
• Clean all lamps and light switches; check for proper working order.
• Remove dust, spots and smears from windows, ledges and frames.
• Remove dust, grease and smears from telephones and reposition properly.
• Empty liquid from ice bucket and wipe all surfaces dry.
• Remove dust smudges and spills from mini bar (including doors and shelves; ensure it is plugged in and securely locked.
• Remove dust on drapes weekly and realign to correct position daily. (check of stains)
• Inspect condition of amenities in desk, drawers and guest service directory; replace designated amounts at proper locations within the room.
• Remove trash, debris and cobwebs from balcony/patio (if available)
• Inspect condition of planters and plants; remove debris.
• Remove dust, dirt, marks and fingerprints from entrance door(s).
• Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat Set thermostat in accordance with seasonal instructions.
• Remove dust, stains and marks from all baseboards, ledges and corners.
• Vacuum carpet in guest room.
• Update status of rooms cleaned on assignment sheet
• Record all the guest requests (if the guest communicated a special request while on the floor e.g. daily special cleaning time), also record if the guest placed the DND or refused service so if could be given in the turn down.
• Empty vacuum bag and wipe vacuum clean, place it bag in its original locations
• Ensure security of any assigned guest room keys. Report immediately y for any suspicious act on the floors to your supervisor.
• Report immediately for any strange item in room ( too much blood, gun.. etc.) to your supervisor.
• Inform your supervisor or manager for any guest complaints
• Report any damages or maintenance problems to the Supervisor.
• Turn over any lost and found items from guest rooms to the Supervisor, and make sure to put the location, and date and your name on the designated form with the item.
• Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.
• All other duties as required.
QUALIFICATIONS:
• Experience: Minimum one years' experience cleaning hotel guest rooms.
• Education: High school diploma.
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Technical Skills: Knowledge of proper chemical handling procedures; familiarity with cleaning equipment and supplies.
• Language: Required to speak, read and write English, with fluency in other languages preferred.
• Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.