OVERVIEW/BASIC FUNCTION:
Responsible to receive and document all goods and materials ordered by the Purchasing Agent. The Receiving Clerk will refuse and document items not on the original P.O., damaged or items that have passed their expiry date.
RESPONSIBILITIES:
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of property management system and manual procedures.
• Set up and organize work station with designated supplies, forms and resource materials; report shortages to supervisor.
• Post Receiving hours.
• Check and review Food Order.
• Maintain and Clear Dock Area.
• Maintain Traffic Flow of Dock Area.
• Record all deliveries received.
• Log: Beverage, Food, and Supply Items.
• Handle Discrepancies/Return Goods.
• Complete Discrepancy Forms for the following: Goods received without invoices, Goods returned without a credit
• note, Notice of error correction.
• Write Credit Memo when refusing an item.
• Follow Partial Shipment Procedure, if applicable.
• Receive: Items, Beverages, Food Products, Dry Goods, Chemicals, and Major Equipment.
• Update Price Comparison Sheet.
• Complete Daily Work.
• All other duties as required.
QUALIFICATIONS:
Experience: Prior experience in a purchasing department within the hospitality field.
Education: High school diploma.
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills: Basic math skills; ability to operate computer system; excellent record keeping skills.
Language: Required to speak, read and write English, with fluency in other languages preferred.
Physical Requirements: Must be able to exert physical effort in transporting 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain standing on one's feet for extended periods of time, and satisfactorily communicate with guests and co-workers to their understanding.
Licenses & Certifications: None required