Server - Elements Casino Surrey

Under the direct supervision of the Manager, Food & Beverage, this position is responsible for serving the guests at a counter, in a restaurant, buffet operation, banquet event or on a casino floor or other areas. Ensures adherence to all polices and procedures while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Greets guests by name wherever possible
• Escorts guests to a table when applicable; presents menus; informs guests of daily specials
• Explains how various menu items or beverages are prepared
• Takes the guest orders; makes recommendations
• Serves the guests; checks to ensure satisfaction
• Prepares food and beverages if applicable
• Resolves guests issues or asks management for assistance
• Presents bill upon request and takes payment
• Cleans tables or counters; removes dishes; re-stocks where applicable
• Performs opening or closing duties as required
• Counts cash float at end of shift when applicable
• Covers other servers sections when required
• Exercises good judgment when serving alcoholic beverages
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education and Qualifications

• Must be available to work a flexible schedule including evenings, weekends and holidays
• Minimum 1 year serving experience effective and service oriented communication
• POS experience
• Serving it Right Certification
• Ability to successfully obtain a Gaming License
• Ability to exceed internal and external customer expectations through timely,

Work Environment Considerations

• Regular casino, restaurant or bar environment, standing and walking f or long periods of time and non-traditional work hours