Job Title: Food & Beverage Assistant Manager, Full-Service Dining

Location: North Vancouver

Department: Food and Beverage

Reports to: Manager, Full-Service Dining

Role Status: Full time- salary

About Us

As Vancouver's premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive atmosphere where service excellence is top priority are encourages to apply.

Job Summary:

The Assistant Manager, Full Service-Dining is responsible for leading all aspects of our Full-Service Dining outlets. This includes Altitudes Bistro, a high-volume restaurant; The Observatory, a fine-dining restaurant, and multiple special events. This person has a passion for food, beverages and leading teams that deliver memorable guest experiences.

Essential Job Functions:

• Report directly to the Manager of Full-Service Dining
• Assist in managing the daily operations of Altitudes Bistro and The Observatory Restaurant.
• Ensure adherence to all policies and procedures of Full-Service Dining operations.
• Provide excellent customer service and maximize customer satisfaction.
• Support and communicate with all other F&B outlets and departments within Grouse Mountain Resorts.
• Assist in maintaining cash floats, cash outs, and deposits (overages/shortages).
• Maintain relationships with external company partners.
• Assist in hiring, training, scheduling, and supervising staff members.
• Ensure all equipment is in working order.
• Ensure the maintenance and cleanliness of all service areas.
• Assist in controlling labour costs, liquor costs, and associated expenses.
• Foster a healthy and positive work environment and promote team building.
• Work within disciplinary guidelines as needed.
• Assist in monitoring staff performance and administering probation and annual evaluations.
• Assist in processing payroll duties in a timely manner according to the pay period schedule.
• Perform any other duties as required.

Supervisory Responsibility
This position provides direct supervision to the Food & Beverage Full-Service Dining operation.

Required Qualifications and Abilities

• Excellent leadership, communication, customer service and organizational skills through a strong work ethic, innovative thinking, and a positive attitude.
• Must be able to communicate effectively with guests in English in a respectful and enthusiastic manner by email, over the telephone and in person.
• Strong ability to multitask, prioritize and delegate duties amongst a team, with a focus on safety.
• Excellent work ethic and attitude, with the ability to thrive in a high-volume, challenging environment.
• Minimum one year of high-volume restaurant supervisory experience
• Minimum two years serving or bartending experience
• WSET, CMS, or equivalent wine training an asset
• Fine-Dining Experience an asset
• Post-secondary education in Hospitality Management an asset
• Experience scheduling staff to maintain labour targets
• Strong skills with Restaurant Management Software; Microsoft Outlook; Point of Sale Systems preferred
• Strong problem solving & decision-making skills
• Food Safe certification
• Valid Serving it Right
• Must be able to lift 40 pounds.
• Available for five days per week and to work a flexible schedule including opening, closing, weekends, and holidays

Working Conditions

The Food & Beverage Assistant Manager, Full-Service Dining will perform some of their duties outdoors and may work in all different kinds of weather conditions. Hours of Operation are weather dependent. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, shoveling and other forms of manual tasks.

Compensation and Benefits

$48,000 - $52,000 per year plus gratuities

All positions are eligible for the following benefits and perks:

• Free Seasonal Access Pass
• Discounts at the resort's restaurants, retail, and rental outlets
• Public Transit subsidies
• Free or discounted lift tickets at many other resorts (winter/summer)
• Access to free Employee and Family Assistance Program
• Excellent training and professional development
• Northland Properties friends and family discounts program including hotels, restaurants, and recreation.

Full-time, year-round positions are also eligible for these:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
• RRSP matching plan after 1 year of service
• Free access passes for dependents

Disclaimer

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Opportunity Employer

Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.