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Student Residence Night Clerk

October 25 2021
Categories Hospitality, Catering, Tourism, Security, Protective Services, Defence, Hospitality, Catering, Tourism, Security, Protective Services, Defense, General Labor, Warehouse, General Labor, Warehouse, Reception, Customer Service, Technical services, Maintenance, Security, Monitoring, Hospitality, Catering, Tourism, Security, Protective Services, Defence, General Labor, Warehouse
Nanaimo, BC

MATTER HERE. At Vancouver Island University, we don't just hire employees; we hire people. Imagine a future with a job you love and a life you want to lead – imagine that future at Vancouver Island University.

We offer a solid compensation package that includes a comprehensive benefits plan; ample holiday time; professional development opportunities and a desirable pension plan that takes the worry out of retirement. We are currently accepting applications for regular, full-time Residence Night Clerk on our Nanaimo campus.

POSITION DESCRIPTION:

VIU Student Housing houses over 500 students on VIU's Nanaimo campus each year. Residents come to our community from across Canada and the world, each bringing different life experiences and perspectives to VIU. Reporting to the Assistant Manager, Operations, VIU Student Housing, the Night Clerk is responsible for providing excellent customer service to students in a front desk setting during the student season (Fall and Winter), and during the summer months to hotel guests. Additionally, the Night Clerk responsible for the cleaning of the main office at Cedar Centre.

The Night Clerk is an individual who should be capable of functioning independently and as part of a team, has exceptional attention to detail, is comfortable with numbers and technology, possesses excellent communication skills, and demonstrates an ability to exercise independent judgment. The Night Clerk is responsible for reconciling day-to-day financial transactions and transitioning the property management system into the next business day.

DUTIES:

  • Administrative and Reception:
  • Provide courteous and professional customer service to students on a year-round basis, following customer service and student development guidelines, both face- to-face and via phone or email. Respond to all voicemail and emails in a timely and respectful manner.
  • Answer and assist guest requests/complaints and facilitate, communication with other functional partners, such as housekeeping, maintenance, and food services for proper follow up. Deescalate customer service situations without the presence of a supervisor.
  • Respond to inquiries from our online agents and enter reservation requests.
  • Process sales for a variety of items from the front desk including: sundries, linen packages, Good Food boxes, etc.
  • Handle and close end of day cash floats. Perform debit and credit card transaction settlement. Work independently to solve financial disputes/discrepancies.
  • Transition system into next business day by reconciling all financial transactions, closing all electronic cards and cash payments, and preparing next day needs: breakfast vouchers, registration forms and preparing next-day arrival packages.
  • Ensure revenue sources are reported accurately by posting adjustments to balance the books if necessary and filing financial documents at the end of shift.

Custodial Duties:

  • Garbage removal and recycling.
  • Ensure lights inside Cedar Center are working (change bulbs as needed).
  • Clean main office in Cedar Centre including cleanup of hazardous material, seasonal salting and occasional snow removal from entranceways.
  • Emergency Response Responsibilities
  • Check doors in all residence buildings nightly to ensure they are locked and secure. Ensure only residents/guests are permitted in the building and that guests are signed in properly.
  • Log all incidents during shift for review and communicate to Manager on Call.
  • Maintain confidentiality in accordance with the Freedom of Information and Protection of Privacy Act (FIPPA) and safeguard communication that contains sensitive information.
  • Follow key replacement procedures.

QUALIFICATIONS REQUIRED:

  • Grade 12 plus related college credits from an appropriately accredited institution, basic computer skills, working knowledge of MS Office and experience working with database programs
  • Ability to exercise independent judgment, take initiative and be creative when dealing with situations
  • Excellent knowledge of residences and campus
  • Excellent customer service skills with an ability to maintain confidentiality
  • Good communication and interpersonal skills
  • Self-starter with experience working in an independent environment
  • Basic to intermediate mathematical skills
  • Comfortable with technology
  • Detail oriented
  • Knowledge of proper cash handling procedures
  • Able to organize, plan and manage workflow
  • Ability to work without close supervision
  • Must be able to deal with situations using tact and diplomacy
  • Physical ability to lift up to 20 kilograms.

TO APPLY:

View the full job posting and apply online by 20-Oct-2021.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. VIU embraces the principle of employment equity and encourages applications from women, persons with disabilities, visible minorities, and people of Indigenous descent.

Situated on the traditional territory of the Coast Salish peoples, Vancouver Island University is a comprehensive teaching university with 15,000 students across four campuses. VIU proudly fosters student success, strong community connections and international collaborations by providing access to a wide range of programs, from academic undergraduate and master's to industry-responsive trades and vocational training. VIU provides a learning environment that is accessible and relevant for all learners, celebrates success and acknowledges Indigenous history and traditions.

The VIU community is grateful to the Snuneymuxw, Quw'utsun, Tla'Amin, Snaw-naw-as and Qualicum First Nation on whose traditional, unceded territories we teach, learn, research, live and share knowledge. With hands raised to the original stewards, we say Hay ch qa' sii'em sieye' yu mukw Mustimuxw.

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