Bike Rental Team Lead

Our guests feel more knowledgeable and confident about mountain biking after their interaction with you. You provide leadership to the Rental/Repair team, and assist guests with selecting the best mountain bike equipment and provide insider tips for the best trails on the mountain. You take pride in providing our guests with the best vacation and recreation experience possible.

You will:

· Train, supervise and motivate staff to ensure high levels of efficiency and guest service.

· Assist guests with sizing and fitting of appropriate mountain bike equipment while maximizing comfort and safety.

· Ensure guest safety by completing waivers for all rentals and describing safe use of rental equipment.

· Provide a consistent friendly and approachable demeanor for guests.

· Handle cash; including cash balancing, coin orders, opening and closing duties.

· Clean gear, bikes and maintain tidiness and organization of the store.

· Sell retail products in store (clothing, bike parts and other items).

· Contribute to multiple administrative functions, including but not limited to updating staff manuals & procedures, inventory management and reporting.

· Communicate frequently with the Rental/Repair Manager to discuss planning, budgeting, sales promotions and advertising campaigns.

· Act as a "Resort Ambassador" to guests by being familiar with various resort products and services.

· Comply with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program.

· Work flexible shifts with varying hours, depending on factors such as weather and visitation levels.

· Perform other duties as assigned.

You:

· Have proven leadership skills, with a minimum of 2 years supervisory experience.

· Possess a post-secondary education in business management (or similar) or an equivalent combination of training and experience.

· Have extensive experience in a customer service role - preferably a rental or retail establishment.

· Are proficient with MS Office (Outlook, Word, Excel) and Point of Sale software.

· Have cash handling experience.

· Are passionate about biking - technical knowledge is a bonus.

· Must be able to work flexible hours, including weekends and holidays.

· Are able to withstand brief periods of exposure to extreme weather conditions on resort (cold, wind, snow, altitude), and can lift at least 20 pounds.

We offer:

· A staff season's pass to the resort to enjoy downhill biking, hiking, and more.

· Discounts on food, retail, golf, and hotels.

· A competitive wage with seasonal accident insurance.

· Pro-deals.

· Staff events - meet great people who share a passion for the mountain lifestyle!

Interested? Please apply with your resume.

We regret that only those applicants eligible to work in Canada without sponsorship may be considered for seasonal roles. We are an equal opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest in Kicking Horse Mountain Resort; however only those candidates selected for an interview will be contacted.