Night Security Concierge (Red Deer, AB)

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide competitive wages, profit-sharing, and amazing benefits like flexible group medical and dental, fitness reimbursement, training and development, group RRSP matching, rental discounts, and more!

We are looking for a Security Concierge to join our Team! By using the latest technologies, we offer all our Resident Members the comfort and peace of mind that comes with knowing they are safe and secure. If you think quickly on your feet and can deliver excellent customer service, we would love to meet you!

Location: Red Deer, Alberta

Schedule: 11:30pm to 8:00am, 5 days on 2 days off

Responsibilities:

• Be a visual presence on site to ensure the health, comfort and safety of our Customers
• Provide excellent customer service, by opening doors, assisting with bags et
• Site visits, patrol on foot exterior and interior property. Inspect all walkways, stairs, water drainage on side of building, building numbers, vacant ground level apartments, trees, tool shed, gravel boxes, benches, office/maintenance shop, garbage bins, fire hydrants, lights, recreational areas, entrances and exits.
• Ensure all signs are clearly visible and do not need any repairs.
• Inspect parking areas, look for damaged or abandoned vehicles, license plates with expired plates, or missing plates, visitor parking, pot holes
• Replace burnt out lights as needed
• Pick up garbage
• Assist with snow removal and touch-up painting as required
• Phone check in with Customer Service
• Ensure Image Wear is clean, neat and recognizable to customers
• Complete all reports and sent them to the Leader daily
• Ensure all correspondence with Customers is noted in Tenant Memo field
• Respond to lock out, noise complaints, On Call Maintenance assistance
• Complete other tasks assigned by the Leader

Experience and Educational Requirements:

• 2 years Customer Service and or Security Experience required
• Valid Alberta Security License required

Technical Requirements:

• Computer experience is required with web based programs preferred
• Ability to learn and adapt quickly to changing systems and new technology
• Familiarity with computer tablets is an asset

Non-Technical Requirements:

• Must have valid Drivers License and own Vehicle
• Strong commitment to providing excellent customer service
• Dedicated to building better communities for all our Customers and surrounding communities
• Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
• Excellent listening and telephone etiquette skills
• Exceptional problem-solving and decision-making capabilities
• Ability to handle sensitive and confidential matters
• Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding
• Ability to spend up to eight hours walking, standing, climbing stairs, lifting
• Ability to maneuver or lift up to 10kg with the proper equipment

Interested applicants are invited to submit a cover letter and resume.

We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted. Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Post-offer/Pre-employment Physical Testing where applicable.

___________________________________________________________

Ready to shape the future of our communities? Come work with us and learn where doing what you love means never working a day in your life!

Deeply rooted in family spirit and humility, Boardwalk's five core values of integrity, associates, teamwork, customer service and social responsibility are more than just words - they are a way of life. Coupled with our Golden Foundation of 'treat others as you would like to be treated,' 'be good,' 'love community' and 'have fun,' we believe in happiness and creating the most memorable experiences for both our Associates and Resident Members, continually looking for new and innovative ways to enhance and strengthen all our Boardwalk communities.

We hope these values speak to you as they speak so meaningfully to us!

As we continue to grow, we remain unwavering in our commitment to providing Resident Members with the best quality rental communities. This same commitment means Boardwalk is always seeking individuals who have a positive attitude, are energetic and passionate, self-driven, productive, have the capacity to deliver high-quality results and who believe in the power of teamwork.

Together, with you as part of our team, we will continue to create meaning every day for those who choose to call Boardwalk home.

___________________________________________________________

Diversity, Equity and Inclusion Commitment Statement

We are committed to attracting and retaining a diverse team that will honour and celebrate your experiences, perspectives and unique identity regardless of age, ethnicity, race, colour, abilities, religion, socio-economic status, culture, gender, sexual orientation, gender identity and gender expression.

Together, our communities strive to create and maintain working and learning environments that are inclusive, equitable and welcoming.

We believe every Associate in our team enriches our diversity by exposing us to a broad range of values, customs and experience to better understand and engage with the world around us, identify challenges, so as to discover, design and deliver solutions together.