Front of House Team Leader - Summer 25

Come work with us in Lake Louise. Live, Work, Play surrounded by awe-inspiring views!

The Lake Louise Ski Resort is a world-class ski area nestled in the heart of the Canadian Rockies. We are a year-round operation, operating as a ski resort in the winter months and as a sightseeing gondola in the summer months.

Whether you want to work indoors or outdoors, no day will ever be the same. As an employee you can expect a great working environment, employee benefits, competitive wages and the experience of a lifetime.

At present some of our Employee Perks include:

• LLSR Summer lift pass
• Free employee transportation from the resort to Lake Louise Village
• Food and Beverage discounts at designated cafeterias and restaurants
• Retail store discounts
• Staff rates at Skoki Backcountry Lodge
• Complimentary tea, coffee and hot chocolate at designated cafeterias when you provide your own reusable mug
• Employee recognition programs
• Long Service Award programs
• Opportunity for educational growth and development
• Optional subsidized staff housing for full-time employees
• Awesome Staff events, activities, and team building events throughout the season
• RRSP matching contribution depending on length of service
• Extended health care plan depending on length of service
• Year-round employees may be eligible for spousal and family passes

Job Description:

The main role the Team Leader is to assist the outlet supervisor with training and supervising of Outlet staff to ensure company policies and procedures are maintained. Other responsibilities include training and supervision of employees, monitor stock levels, and address customer concerns in a professional manner.

Job Responsibilities:

• Lead, direct & motivate all employees while working in a "hands-on" environment
• Meet or exceed labor, inventory & cost control targets through proper control methods dependant on levels of business
• Completion of administrative duties as required
• Ensure a positive guest experience including interaction & satisfaction
• Ensure a positive employee experience through training, motivation & ongoing development of all employees
• Ensure cleanliness & maintenance of outlet at all times
• Regularly communicate with other departments to ensure the overall success of the department and the resort as a whole
• Assist with payroll tracking
• Complete other tasks as assigned
• Ensure quality of product & services offered at all times

Job Requirements/Qualifications:

• Knowledge and adherence of ALGC and Foodsafe legislation
• ProServe certification
• Highly organized and detail oriented
• Self-motivated, can work well in a team as well as independently
• Some positions require skiing/snowboarding ability and equipment
• Ability to smile and have fun while accomplishing all required tasks is essential!
• General knowledge and experience within the service and hospitality industry
• Excellent positive attitude

• Excellent customer service skills
• Previous supervisory experience in Food and Beverage a definite asset

Work Schedule:

5 On/2 Off * various start times due to business levels and functions*

Dress Code:

Employee to provide: Uniform shirt, Black dress pants, Black polish-able nonslip shoes, Black socks as per LLSR Appearance Policy, as well as personal bottle opener and float.