Job Title: Guest Experience Manager
Location: Jasper, Alberta
Live in the breathtaking wilderness of the Canadian Rockies.
Imagine waking every morning to the crisp mountain air, the sound of flowing waters, and nature’s melody — therapeutic and rejuvenating. Come paint, photograph, or write about your experience. Not much for artistry? Snowboard or ski a newly powdered run, camp backed against a pristine lakeshore, hike the dense greenery, or scale a mountain to its top. Create unbelievable memories and form lifelong friendships while enjoying a shared living experience.
Come work with us — Decore Hotels: Maligne Lodge, and Tonquin Inn, nurtures team members by promoting a professional environment filled with creativity, teamwork, respect, and fun.
The Guest Experience Manager ensures our guests receive an efficient, friendly, and personalized experience at both the Tonquin Inn and Maligne Lodge. This person coaches and trains our entire team to provide quality service throughout our guests’ stay and helps maximize room revenue and occupancy.
Working closely with department managers, you will ensure guest satisfaction and handle guest feedback. This role manages online reviews, follows up on guest feedback and special requests, and oversees our social media accounts.
Key Responsibilities:
Requirements:
Benefits:
Work conditions:
Instructions & Contact info:
Send resume, 3 pages or less, to:
Email: brandon@decoregroup.com
Or through role posting link
NO PHONE CALLS or IN-PERSON DROP-OFFS
Preference will be given to those with previous experience. Only those selected will be contacted for an interview.
Your interest in working with Decore Group is greatly appreciated.