Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity.
Director, Guest Experience & VIP Concierge
As Director of Guest Experience at Fairmont Jasper Park Lodge, you will provide vision and leadership that fosters an engaged team ensuring quality, efficiency and superior luxury service. You will play a key role in driving customer engagement, while helping to grow brand awareness. The successful Director of Guest Experience candidate is a leader who enjoys a challenge balancing all stakeholders' expectations by driving engaged and dynamic customer interactions. Jasper Park Lodge's Director of Guest Experience showcases passion for superior guest service, attention to detail, personal care & attention to all guests as well as providing cutting edge learning experiences, driving the definition of luxury hospitality at Fairmont Jasper Park Lodge. The Director of Guest Experience will drive collaboration across all departments, oversees the customer service recovery process, and is the champion for Accor's loyalty program. In addition, the successful candidate is responsible for overseeing our Luxury Signature Cabins and VIP Guests as well as our Concierge Services & Butler team, creating exceptional customer experiences from pre-arrival to post departure.
What is in it for you:
What you will be doing:
Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:
Your experience and skills include:
Your team and working environment:
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | (fairmontmtnjobs.com)
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS