Starbucks Manager, Banff Gondola

To support, coach and inspire the Starbucks team to create an unforgettable experience!

• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit's lodging offerings, and discounted food & beverage and retail experiences
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world's most beautiful and iconic National Parks

This is a multi-faceted position and can include any, or all, of the following:

• Acts with integrity, honesty and knowledge that promotes the culture, values, and missions of Pursuit
• Lead the Starbucks team
• Demonstrates a calm demeanor during periods of high volume or unusual events and manages a smooth transition thereafter to keep store operating to standard and to set a positive example for the team.
• Oversee ordering of all Starbucks products ensuring stock levels are appropriate for efficiency and guest service
• Train, coach, develop and retain key team members
• Lead the day-to-day Starbucks operations focused on consistently delivering exceptional guest service standards and increasing sales
• Create a culture of empowerment, teamwork, and continuous improvement
• Provides coaching and direction to the store team to take action and to achieve operational goals. Consistently reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement.
• Uses all operational tools to plan for and achieve operational excellence in the store. Tools include scheduling, monthly status reports, cash, and inventory management.
• Maintains friendly and professional relationship with all area employees in all Gondola departments Lift Operations, Retail, Photos and F&B. As well with other departments in the pursuit operations
• Attend & participate in weekly, monthly and periodical meetings
• Proactively takes action to capitalize on opportunities for growth in volume or quality within Starbucks
• Adherence to financial forecasts and budgets; instrumental in taking steps to assist the division in exceeding Food and Beverage targets
• Learn and manage Starbucks payroll daily for comparison to revenue and budget
• Complies with Pursuit Branded policies and procedures
• Follows Pursuit pillars of employment and service
• "Safety First". Team and guest safety is our priority to maintain our reputation as an industry leader

• 2+ years of experience as Starbucks Manager
• 3+ years of progressively responsible retail or hospitality experience
• Extensive customer service experience
• Thrives in a fast paced and high energy work environment
• Working knowledge of various computer software programs (MS Office, 7 Shifts Scheduling, Micros 3700POS)
• Experience with, training, staff development and the operational management of high volume operations
• Strong operational, organizational, problem solving & attention to detail skills
• Able to create "followership" through modelling our core values and best practices
• Experience with financial management and creating strong employee and guest satisfaction
• To honour our commitment to be "Always Honest" all employees must consent to a criminal record check

• Beautiful. You'll work in iconic, unforgettable and inspiring locations. You'll see amazing scenery and wildlife. You'll participate in team events - and fun!
• Independent. You'll spend your days in and around national parks.
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.