Front Desk Supervisor

Original job posting

Coordinate, assign, and review the work of staff across multiple areas, establish schedules and procedures, and hire and train employees. Support guests, resolve operational problems, prepare reports, manage supplies and equipment, and coordinate repairs to maintain service continuity.

Job details

Overview Languages English Education Secondary (high) school graduation certificate or equivalent experience Experience 2 years to less than 3 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Urban area Hotel, motel, resort Hospitality industry Responsibilities Tasks Co-ordinate activities with other work units or departments Establish work schedules and procedures Perform same duties as workers supervised Prepare and submit reports Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality Assist clients/guests with special needs Co-ordinate, assign and review work Hire and train staff in job duties, safety procedures and company policies Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery Requisition materials and supplies Supervision 11-15 people Staff in various areas of responsibility Experience and specialization Computer and technology knowledge MS Outlook Spreadsheet Specialization or experience Specialized environmental skills and knowledge Additional information Security and safety Basic security clearance Work conditions and physical capabilities Attention to detail Fast-paced environment Large workload Standing for extended periods Tight deadlines Work under pressure Personal suitability Accurate Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Initiative Interpersonal awareness Judgement Organized Team player Benefits Health benefits Dental plan Health care plan Financial benefits Group insurance benefits Life insurance Long term benefits Maternity and parental benefits Other Benefits Learning/training paid by employer Team building opportunities Parking available Wellness program Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Support for persons with disabilities Provides physical accessibility accommodations (for example: ramps, elevators, etc.) Offers mentorship, coaching and/or networking opportunities for persons with disabilities Provides awareness training to employees to create a welcoming work environment for persons with disabilities Applies accessible and inclusive recruitment policies that accommodate persons with disabilities Support for newcomers and refugees Participates in a government or community program or initiative that supports newcomers and/or refugees Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) Offers mentorship programs that pair newcomers and/or refugees with experienced employees Does not require Canadian work experience Support for youths Participates in a government or community program or initiative that supports youth employment Offers mentorship, coaching and/or networking opportunities for youth Support for Veterans Participates in a government or community program or initiative that supports Veterans Offers mentorship, coaching and/or networking opportunities for Veterans Provides awareness training to employees to create a welcoming work environment for Veterans Supports Veterans in translating their military skills and experience into the language of the civilian job market Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.) Support for Indigenous people Participates in a government or community program or initiative that supports Indigenous people Offers mentorship, coaching and/or networking opportunities for Indigenous workers Support for mature workers Participates in a government or community program or initiative that supports mature workers Applies hiring policies that discourage age discrimination Offers mentorship, coaching and/or networking opportunities for mature workers Supports for visible minorities Participates in a government or community program or initiative that supports members of visible minorities Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)

What you’ll do

Coordinate, assign, and review the work of staff across multiple areas, establish schedules and procedures, and hire and train employees. Support guests, resolve operational problems, prepare reports, manage supplies and equipment, and coordinate repairs to maintain service continuity.

Requirements

Requires a secondary school graduation certificate or equivalent experience and 2 to less than 3 years of experience. The role also calls for computer skills with MS Outlook and spreadsheets, basic security clearance, and strong communication, organization, judgment, and customer-service abilities.

Benefits

• Dental Plan
• Health Care Plan
• Group Insurance Benefits
• Life Insurance
• Maternity and Parental Benefits
• Employer-Paid Learning and Training
• Team-Building Opportunities
• Parking Available
• Wellness Program

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• report preparation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Staff Supervision
• Work Scheduling
• Staff Hiring and Training
• Work Coordination
• Report Preparation
• Problem Solving
• Technical Advice
• Customer Service
• Special Needs Assistance
• Computer Systems Maintenance
• Supply Requisitioning
• MS Outlook
• Spreadsheets
• Oral Communication
• Written Communication
• Attention to Detail

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support