Dental Telephone Concierge - North Side

Job summary

The role involves managing incoming calls, directing them through the switchboard, and booking patient appointments. Additionally, the concierge is responsible for logging patient requests and providing excellent customer service over the phone.

Job details

Job Summary We are looking for a Dental Telephone to work in progressive, state of the art specialist offices, with great pay and benefits. This position will be Full-Time at our North Central Location located at 9948 153 Ave NW. The successful applicant must be self-motivated, organized, detail oriented, caring and a compassionate individual to connect with parents and patients. It is also important that this person possesses a positive attitude with professional commitment and is friendly and out-going in a team-oriented environment. Responsibilities and Duties Answering incoming calls Directing calls through switchboard as needed Receive and deliver patient messages Log calls and requests Monitor telephone operating systems Booking patients Provide excellent customer service to patients over the phone Qualifications and Skills: Call center experience Experience with Reception/Administrative work, preferably in dental Must be computer proficient and learn new software easily (software's used in our office are Curve and Ortho2 Edge) Excellent communication skills Ability to work in a fast paced environment Availability to work during applicable business hours Ability to work well with children of all ages English proficient in speaking and writing Excellent customer care skills in person and on the phone Must be willing to travel between multiple offices within the city (during training period) This position offers: Professional clinical teams Full–time hours Pay based on experience Benefits: Vacation pay Free uniforms Benefit package Bonus pay Job Type: Full-time

What you’ll do

The role involves managing incoming calls, directing them through the switchboard, and booking patient appointments. Additionally, the concierge is responsible for logging patient requests and providing excellent customer service over the phone.

Requirements

Candidates must have previous call center or administrative experience, preferably within a dental setting. Proficiency with computers and the ability to learn new software quickly are essential requirements for this position.

Benefits

• Vacation pay
• Free uniforms
• Benefit package
• Bonus pay

Listed skills

• Customer service · Preferred
• Multitasking · Preferred
• Data entry · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Call center
• Reception
• Administrative work
• Computer proficiency
• Curve software
• Ortho2 Edge software
• Communication skills
• Customer service
• Telephone etiquette
• Patient scheduling
• Data entry
• Multitasking
• Positivity
• Compassion
• Self-Motivation
• Call Center Experience
• Customer Service
• Communication
• Operating Systems
• English Language
• Team Oriented
• Switchboard Operator
• Detail Oriented

Job areas

• Customer Service & Support
• Healthcare
• Administrative
• Telephone Agent
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges