Front Desk Coordinator

Job summary

Welcome clients and manage appointment bookings, walk-ins, and phone calls. Keep the front desk and retail areas clean, organized, and stocked, resolve client concerns, and coordinate with barbers and cosmetologists to support a positive client experience.

Job details

Responsive recruiter Replies within 24 hours Benefits Company parties Employee discounts Flexible schedule Free food & snacks Paid time off Training & development Health insurance Vision insurance 401(k) Dental insurance Who We're Looking For UPBEAT - Greets clients with a friendly and welcoming demeanor SCHEDULING MASTERY - Manages appointment bookings, walk-ins + phone calls ORGANIZED - Keep the front desk + retail areas clean, organized and stocked PROBLEM SOLVER - Handle client concerns + inquiries with a solutions-oriented mindset TEAMWORK - Collaborate with barbers + cosmetologists to ensure an awesome experience Our Pay Structure Full Time (30+ hours/week) Hourly Pay: Starting at $15.00/hour Product Commission: 10% on your check + 10% in your PTO bank Part Time (12-29 hours/week) Hourly Pay: Starting at $15.00/hour Product Commission: 10% on your check and 10% in your PTO bank What Sets Birds Apart HEALTHCARE - Access to full medical benefits, Birds splits the cost with you DISCOUNTS - 40% off hair services and products BE YOURSELF - No dress code GROWTH - Opportunity for promotions + advancement OUR PEOPLE - Vibrant and collaborative workplace that values creativity and diversity Compensation: $15.00 - $16.00 per hour About Us Birds Barbershop has been locally owned and operated in Austin since 2006. Boasting 11 locations across the Austin metro, we provide quality cuts for all walks of life in a fun atmosphere where our stylists can truly be themselves. Everything is done with our Core Values in mind: putting people first, providing exceptional quality, keeping it upbeat, and making sure cutting and getting cut is easy for everyone. Through the power of our stylists, barbers, and our female-led Shop Support team, we serve over 20,000 clients every month. Our huge clientele, impeccably maintained spaces, free education, and flexible scheduling have made Birds a sought-after place for talented stylists for over 20 years. We welcome you to join us and build your book and your talent at one of Austin’s most iconic local establishments. More Info Birds wins Best Barbershop in Austin 2026 See what our clients are saying! Check out our free education schedule

What you’ll do

Welcome clients and manage appointment bookings, walk-ins, and phone calls. Keep the front desk and retail areas clean, organized, and stocked, resolve client concerns, and coordinate with barbers and cosmetologists to support a positive client experience.

Requirements

The posting seeks an upbeat, organized, solutions-oriented team member with strong scheduling and client-service abilities. No specific education, prior experience, or other formal qualifications are stated.

Benefits

• Company Parties
• Employee Discounts
• Flexible Schedule
• Free Food And Snacks
• Paid Time Off
• Training And Development
• Health Insurance
• Vision Insurance
• 401(k)
• Dental Insurance
• Product Commission
• Medical Benefits
• Hair Service And Product Discounts
• Promotion And Advancement Opportunities

Listed skills

• Front Desk Operations · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Appointment Scheduling · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Communication · Preferred
• client relations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Appointment Scheduling
• Phone Communication
• Walk-In Management
• Organization
• Inventory Stocking
• Problem Solving
• Client Relations
• Teamwork
• Communication
• Front Desk Operations
• Retail Area Maintenance

Job areas

• Customer Service & Support
• Administrative
• Retail
• Hospitality