Playground Supervisor & Front Desk Associate

Job summary

Supervise children in the playground, enforce facility rules, and respond to safety concerns while maintaining a safe, inclusive, and engaging environment. Handle reception and front desk duties, support customer inquiries, maintain organized records, and assist with scheduling or reservations.

Job details

Role Description The Playground Supervisor & Front Desk Associate is a full-time, on-site role based in Toronto, ON. This position is responsible for supervising children in the playground area to ensure a safe, inclusive, and engaging environment, while enforcing facility rules and responding promptly to safety concerns or incidents. The role also includes front desk and reception duties such as greeting visitors, answering and directing phone calls, managing check-ins and check-outs, and providing information about services and policies. The individual will support customer satisfaction by addressing questions and concerns, coordinating with internal teams, and maintaining a professional, welcoming atmosphere. Daily tasks also involve basic administrative support, maintaining organized records, and assisting with scheduling or reservations as needed. Qualifications Candidates should possess strong supervisory skills, including monitoring activities, enforcing rules, and ensuring safety in a playground or child-focused environment. Candidates should possess professional phone etiquette skills, including clear communication, call handling, and accurate message-taking. Candidates should possess receptionist and front desk skills, including greeting visitors, managing inquiries, and handling basic administrative tasks. Candidates should possess customer service and customer satisfaction skills, including active listening, problem-solving, and maintaining a courteous, service-oriented approach. Experience working with children or in a family-oriented facility is an asset. Strong interpersonal skills and the ability to communicate clearly with diverse clients, visitors, and colleagues. Ability to remain calm, professional, and organized in a busy environment and to manage multiple tasks simultaneously. Availability for full-time, on-site work in Toronto, ON; prior experience in a law firm or professional services environment is considered an advantage.

What you’ll do

Supervise children in the playground, enforce facility rules, and respond to safety concerns while maintaining a safe, inclusive, and engaging environment. Handle reception and front desk duties, support customer inquiries, maintain organized records, and assist with scheduling or reservations.

Requirements

Candidates should have supervisory skills in a playground or child-focused setting, along with receptionist, phone, and customer service abilities. Strong communication, interpersonal, organizational, and multitasking skills are required; experience with children or in a family-oriented facility is an asset.

Listed skills

• Child supervision · Preferred
• Front Desk Operations · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred
• scheduling · Preferred
• Organization · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Child Supervision
• Playground Safety
• Rule Enforcement
• Phone Etiquette
• Call Handling
• Reception
• Front Desk Operations
• Customer Service
• Active Listening
• Problem-Solving
• Communication
• Recordkeeping
• Scheduling
• Organization
• Multitasking

Job areas

• Sports & Recreation
• Customer Service & Support
• Administrative
• Security & Safety