Hotel Manager

Job summary

Plan, direct, and evaluate daily hotel operations, including staffing, budgets, customer service, maintenance, inventory, and health and safety compliance. Develop business and marketing plans, manage events, negotiate with clients and suppliers, and ensure operational policies and procedures are followed.

Job details

Overview Languages English Education College/CEGEP or equivalent experience Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Relocation costs covered by employer Hotel, motel, resort Budgetary responsibility $1,500,001 - $4,000,000 Responsibilities Tasks Develop and implement policies and procedures for daily operations Recruit and hire staff Supervise staff Conduct performance reviews Conduct training sessions Perform front desk duties Prepare budgets and monitor revenues and expenses Prepare marketing plans Implement marketing activities Arrange for and oversee maintenance activities Enforce policies and procedures Address customers' complaints or concerns Assist clients/guests with special needs Develop and implement business plans Establish work schedules Manage events Organize and maintain inventory Participate in marketing plans and implementation Negotiate with clients for catering or use of facilities Enforce provincial/territorial liquor legislation and regulations Ensure health and safety regulations are followed Cost products and services Balance cash and complete balance sheets, cash reports and related forms Provide customer service Negotiate arrangements with suppliers for food and other supplies Determine type of services to be offered and implement operational procedures Plan, organize, direct, control and evaluate daily operations Supervision More than 20 people Additional information Work conditions and physical capabilities Fast-paced environment Work under pressure Tight deadlines Attention to detail Combination of sitting, standing, walking Standing for extended periods Large workload Repetitive tasks Handling heavy loads Physically demanding Personal suitability Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Initiative Team player Accurate Dependability Reliability Organized Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Support for newcomers and refugees Does not require Canadian work experience Support for youths Offers on-the-job training tailored to youth Supports for visible minorities Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

What you’ll do

Plan, direct, and evaluate daily hotel operations, including staffing, budgets, customer service, maintenance, inventory, and health and safety compliance. Develop business and marketing plans, manage events, negotiate with clients and suppliers, and ensure operational policies and procedures are followed.

Requirements

Requires a college or CEGEP education, or equivalent experience, and 1 to less than 2 years of experience. The role also calls for strong communication, organization, dependability, flexibility, customer focus, and the ability to work under pressure in a fast-paced, physically demanding environment.

Benefits

• Relocation Costs Covered

Listed skills

• Hotel Operations Management · Preferred
• Budgeting · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Hotel Operations Management
• Staff Recruitment
• Staff Supervision
• Performance Reviews
• Staff Training
• Budgeting
• Revenue and Expense Monitoring
• Marketing Planning
• Maintenance Coordination
• Customer Complaint Resolution
• Business Planning
• Event Management
• Inventory Management
• Supplier Negotiation
• Liquor Legislation Compliance
• Health and Safety Compliance

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Marketing
• Finance & Accounting